Job Description
POSITION ANNOUNCEMENT
Housing and Residence Life Assignments Specialist UNC Charlotte is North Carolina's urban research university and is in one of America's fastest growing and most diverse cities. It leverages its location in the state's largest and most dynamic city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate, and professional programs, and impactful community engagement initiatives. UNC Charlotte is the third largest institution within the University of North Carolina system with an enrollment of over 29,000 students. UNC Charlotte is also the fastest growing institution in the UNC System, comprising seven academic colleges offering 171 undergraduate majors in 77 programs leading to Bachelor's degrees, 65 Master's degrees, and 24 Doctoral degrees. UNC Charlotte is proud to have 3,545 passionate and committed faculty and staff members and more than 120,000 living alumni. The Division of Student Affairs is the 3 rd largest of 9 divisions at UNC Charlotte with over 500 employees and 20 departments. Nearly 6,000 students live on campus with another 7,800 living within walking distance of campus. There are a range of programs and services that support students' physical and mental wellbeing, introduce them to campus life and Niner Nation and develop skills and competencies that employers desire. The staff work to create inclusive student-centered learning environments where students excel academically and develop personally into their best selves. Summary of Responsibilities:
The Housing and Residence Life Assignments Specialist serves as a primary processor of critical housing transactions within the housing assignments system, including profile updates, student assignments to housing locations, assignment changes, and cancellations. This position is also responsible for processing and billing early arrivals, late stays, sorority vacancy charges, and department-sponsored housing. The Assignments Specialist utilizes targeted occupancy reports to track and analyze meaningful occupancy changes that require action and support departmental planning efforts. Additionally, this position serves as the primary responder to the department email account, maintains email account folders, and functions as a triage resource by assisting students, parents, campus partners, and government representatives while referring more specialized matters to the appropriate personnel. DUTIES AND RESPONSIBILITIES
Provide comprehensive guidance to parents, students, and campus partners about the completion of housing applications, the assignment process, posting of charges, room changes, and cancellation processing. Connect customers with essential university resources to address matters that must be handled outside of Housing and Residence Life. Coordinate early arrival processing and charges for university groups, including Marching Band, Athletics, and authorized academic programs. This includes the collection of authorization lists, coding in StarRez, notification of students, authorization of university partners, and subsequent billing associated with early arrivals. Serve as the primary responder for the department HRLMailbox while appropriately triaging messages and conducting follow-up as needed. Pull targeted occupancy reports from StarRez and Banner as needed for ongoing status checks, removals from housing, and program planning. Work with the North Carolina Census Office representative to identify and notify students selected for monthly census interviews. Process empty bed and miscellaneous charges for seven sororities in Greek Village twice per semester (midpoint and end of semester). Process summer department-sponsored housing and charges for Levine Scholars, UTOP Counselors, and Orientation Counselors. Process initial assignments, room changes, housing cancellations, and any required follow-up with other Housing team members. Consistently and accurately document key information and interactions with students and parents in StarRez to ensure continuity of service. Utilize information in StarRez and Banner to investigate issues and determine how to provide the needed assistance to customers. Serve as the first resource for problem-solving when front-line staff or live-in staff require assistance addressing customer issues. Thoroughly research and consult with a specialist, as necessary, to provide authorized guidance and follow-up to customers and impacted team members or work units. Serve as a key housing assignments specialist for complex inquiries from students, parents, campus partners, and housing staff. Appropriately tailor communication with challenging customers to achieve the best possible outcomes. QUALIFICATIONS
The minimum qualifications are below: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Preferred Education, Knowledge, Skills and Experience:
The ideal candidate will demonstrate strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Experience working with housing management systems such as StarRez and Banner, processing detailed administrative transactions, and handling sensitive or complex customer concerns is highly preferred. The selected candidate should possess strong problem-solving abilities, attention to detail, and the ability to independently research issues while collaborating effectively with students, parents, campus partners, and Housing and Residence Life staff. Experience interpreting occupancy data, maintaining accurate records, and providing professional support in a university, housing, or student services environment is preferred. The successful candidate will demonstrate their understanding of and ability to advance UNC Charlotte's mission, vision, and guiding commitments ( www.strategicplan.charlotte.edu ), as well as the goals articulated in the UNC System's strategic plan ( www.northcarolina.edu/impact/strategic-plan ). Interested applicants must apply online @ https://jobs.charlotte.edu/postings/68111 If you have additional questions, please contact our Human Resource Department:
Application screening by the search committee will begin June 10, 2026. Anticipated start date is July 2026.
