Student Support Specialist

Student Support Specialist University of Arkansas - 4.2 Fayetteville, NC Job Details Full-time $39,930 a year 5 hours ago Benefits Disability insurance Health insurance Dental insurance Qualifications Databases Full Job Description Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.

Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for "Find Jobs for Students." University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for "Find Student Jobs at UAF." All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date:

05/22/2026

Type of Position:

Customer Service Workstudy Position:

No Job Type:

Regular Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No Institution Name:

University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Online Student Liaison Office Department's Website:

https://globalcampus.uark.edu/

Summary of Job Duties:

The Student Support Specialist provides direct outreach and support to online students, particularly newly admitted students during onboarding and the first semester. This position monitors student progress, responds to questions and service requests, troubleshoots barriers related to enrollment and engagement, maintains accurate records in institutional systems, and collaborates with campus partners to ensure timely resolution of student concerns. The role also contributes to service improvement efforts, student-facing resource development, and training/documentation that support consistent, high-quality service delivery. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

Bachelor's degree from an accredited institution of higher education At least two years of experience in customer service, student services, advising, case management, or program administration Experience using business software systems and databases

Preferred Qualifications:

Bachelor's degree in Psychology, Sociology, Social Work, Education, Higher Education, or a related field from an accredited institution of higher education Experience working with non-traditional, off-campus, or online students Experience using student success, CRM, or student information systems such as Slate, Workday, or Starfish Experience with University of Arkansas student support systems and resources Experience developing student communications, support resources, or service improvement initiatives

Knowledge, Skills, and Abilities:

Knowledge of higher education student support services, onboarding, retention, and customer service practices Knowledge of the admitted student process from admission through the end of the first semester Knowledge of campus and community resources available to students Knowledge of state, federal, and institutional rules, regulations, and requirements related to academic and student support programs Ability to analyze non-routine student issues, identify barriers, and develop practical solutions within established procedures Strong analytical skills and the ability to use data and metrics to inform outreach, recommendations, and service improvements Strong organizational skills and attention to detail in case management and recordkeeping Ability to communicate clearly and effectively with students and campus partners Ability to work independently under limited supervision while exercising sound judgment within established role boundaries Ability to support training, documentation, and coordinated student communication efforts that promote consistent service delivery and student success Excellent oral and written communication skills

Additional Information:

Salary Information:

$39,930 Required Documents to

Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title),

Resume Optional Documents:

Proof of Veteran Status Recruitment Contact Information:

Nina Reich HR Coordinator All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Special Instructions to

Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers, including keyboarding

Frequent Physical Activity:

Talking Occasional Physical Activity:

Sitting, Standing Benefits Eligible:

Yes