Student Services Generalist

Job Announcement Position Information Position Title Student Services Generalist Campus Elizabeth Department Center for Economic & Workforce Development Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Exempt Regular,Temporary, or Grant Grant General Description Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ /Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process. Characteristics, Duties, and Responsibilities

• Recruits, guides, and advises participants in UCNJ Union College of Union County, NJ/Center for Economic & Workforce Development educational, training, and supportive/work programs.
• Develops and implements client outreach initiatives, including but not limited to, presenting at client orientations and the Union County American Job Centers, attend partner events to promote programs, and through social media campaigns.
• Orients students into assigned program.
• Identifies client supportive service needs.
• Develops individual educational and career plans for students based on student interest, academic levels and career assessment.
• Orients and advises all supportive work program referrals, if applicable.
• Advises participants in the proper work attitude and attempt to stimulate positive efforts towards employment.
• Participates in the pre-intake and post-intake processes.
• Monitors weekly attendance and participation of students.
• Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.
• Develops a student IEEP (Individual Education and Employment Plan) with student.
• Initiates and conducts post-surveying for student outcomes.
• Performs liaison duties with cooperative agencies and programs.
• Responds to all program related requests.
• Initiates and supports CEWD recruitment efforts for all programs.
• Reads, interprets, and communicates College and CEWD policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication. WIOA Title II Specific Grant Duties, and Responsibilities
• Maintains accurate records by entering student data into the Assessment log.
• Prepares and oversees the computer lab for pre-tests and proctors' exams, including CLAS -E and CASAS assessments.
• Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS .
• Prepare termination forms for students upon course completion, ensuring accurate and timely documentation.
• Prepares necessary documentation, including excuses for students with required justifications.
• Scans, uploads, and files documents such as IEEPs, PRTCE , and PSTCE for compliance.
• Organizes class materials and prepares information for instructors before the start of each new cycle.
• Assists in creating and managing Canvas courses and related technical setups.
• Reviews scanned CDSS documents for remote live classes to ensure accuracy and compliance.
• Checks accuracy of WTS Weekly Time sheets (attendance report)
• Regularly attends and participates in training sessions for CASAS , Aztec, and Burlington English to effectively utilize tools in student support.
• Collaborates with other departments to promote programs and actively participates in partner events to support recruitment efforts.
• Attends LACES meetings to stay updated on new features and updates.
• Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling.
• Conducts interviews with prospective students to assess eligibility and guide them through the registration and pre-testing processes.
• Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed.
• Tracks student data using LACES and other tools to ensure accuracy and compliance with grant requirements.
• Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions.
• Responds to inquiries about class schedules, grant details, and student resources via email, phone, and in-person meetings.
• Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms.
• Monitors and reports on students' academic progress, updating instructors and directors as needed. Education Requirements Bachelor's degree required. Experience
• Experience working in Workforce Development programs. Competencies and Skills Required
• Fluent in Spanish preferred
• At all times exercise professionalism and confidentiality with staff and students.
• Outstanding customer service and communication skills.
• Proficiency in MS Office suite of applications and social media.
• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a "quick study" in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to service and a diverse student population.
• Ability to multi-task in a busy environment and ability to meet deadlines.
• Ability to remain discreet with student and staff information.
• Flexibility of schedule. Ability and willingness to travel locally.
• Valid driver's license and reliable vehicle. Physical Demands and Work Environment
• This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Salary $51,184 Additional Information UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs. UCNJ Union College of Union County, NJ is an

EEO / AAP

Employer/Protected Veteran/Disabled ==============

Disclaimer:

This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. ============== We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university. Terms of Employment Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Grant Position:

Position will be terminated upon expiration of grant funding. Posting Detail Information Open Date 03/03/2026 Close Date Open Until Filled Yes Supplemental Questions Required fields are indicated with an asterisk (

• ).

• How did you hear about this employment opportunity?

Public Job Posting on UCC.edu Internal Job Posting (Paper Posting) Personal Referral Agency Referral Print Advertisement/Publication (

IE:

Sunday Star Ledger) Linked-in Facebook NJ.com HigherEdJobs.com HERC.org Other Website Not Listed Other Source Not Listed

• If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field. (Open Ended Question)
• If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field. (Open Ended Question)
• Describe a situation when you tried to solve a problem with ideas and methods that had not been tried before. What was the result? (Open Ended Question)
• Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial? (Open Ended Question)
• How do you decide which tasks take priority when organizing a complete project? (Open Ended Question)
• Do you have a valid New Jersey Drivers License? Yes No
• Effective September 1, 2011, the "New Jersey First Act" contains new residency requirements for most public officers and employees.

Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey? Yes No Optional & Required Documents Required Documents Resume/CV Cover Letter Unofficial Transcripts (official due upon hire) Optional Documents