Student Support Representative

Student Support Representative University of New Mexico - 4.1 Albuquerque, NM Job Details Part-time $14 an hour 21 hours ago Benefits On-the-job training Qualifications Customer communication Full Job Description Requisition ID req36734 Working Title Student Support Representative Pay $14.00 Hourly Campus Main - Albuquerque, NM Department Communications Center (290C) Employment Type Student Employment Student Type Student Employment Status Non-Exempt Background Check Required For Best Consideration Date Position Summary The Division of Enrollment Management is seeking energetic and personable student employees to support prospective, continuing and alumni students, guests, and public in a front desk setting. In this role, student employees will serve as the first point-of-contact and will be expected to demonstrate excellent customer service skills, professionalism, and effective communication skills that will help them build a rapport with UNM's diverse populations while managing inquiries with efficiency, empathy, and attention to detail. This experience will deepen your understanding of all facets of Enrollment Management, including admission, financial aid, scholarships, and registration while developing critical workplace competencies in communication, customer service, problem-solving and time management. On-the-job training will focus use of Banner, professional verbal, and written communication with departments, FERPA, and Confidentiality flags, sorting daily mail and customer service. The position is located at Student Support & Services Center; 1155 University SE. Work schedule will be between the hours of 8am-5pm (Monday thru Friday). Seeking a student who can work 12-15 hours per week. Minimum Qualifications Preferred Qualifications Work Study Eligible Strong work ethic Reliable Willingness to learn and display excellent customer service. Experience working in a fast-paced environment. Strong critical thinking skills. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. This is a work-study eligible position. Students interested in applying, should submit a resume. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.