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Service Center Coordinator
Job
Central Community College
Columbus, OH (In Person)
Full-Time
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Job Description
Requisition Details
Position Information EEO Statement Central Community College, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, CCC is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
Central Community College is an EOE. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), CCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. Central Community College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Job Title Service Center Coordinator
Campus Columbus
Other Full-time or Part-time? Full Time
Department Information Technology
Classification Hourly
Exempt / Non Exempt Status Non-Exempt
Grant Funded No
Degree Required Associate
Degree Preferred Bachelor
Experience Required 2 - 3 Years
Estimated Hours per Week 40
Salary Posting Number P01691
Position Summary Information Qualifications Required Associate's Degree General Summary This role involves managing the daily operations and services of the college's Service Center Columbus Campus, ensuring that all defined metrics are met. The individual will ensure that the Service Center staff delivers excellent customer service, adheres to performance standards, and meets requirements. This role involves close collaboration with the Director of IT Client Services on goals and department processes, and coordination with other Technology Service groups and college divisions to enhance processes.
Essential Functions Essential Functions Supervise Service Center staff by defining and setting priorities. Administer monthly and weekly schedules for the Columbus Campus Service Center location. Approve and schedule changes and timesheets for Service Center Specialists. Provide support and direction when handling Service Center challenges and changes.
Essential Functions Train, coach, and mentor Service Center staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software for Service Center Specialists, employees, and students.
Essential Functions Maintain the college photo ID processes and supplies for the Columbus Campus.
Essential Functions Oversee, create, and maintain the IT CCC knowledge base, FAQs, and online tutorials for faculty, staff, and students.
Essential Functions Maintain CCC stakeholder communications when Information Technology Services is experiencing a major incident.
Essential Functions Stay updated with the latest consumer and business technologies and assist employees, students, and stakeholders who are using new technology.
Essential Functions Manage Columbus Campus laptop checkout inventory and processes.
Essential Functions Perform job functions as a Service Center Representative when staffing is short due to illness, planned absences, and staff turnover.
Essential Functions Respond to CCC Students, Staff, and Faculty on issues related to the Service Center team and the quality of service(s) provided.
Essential Functions Perform job functions of other ITS personnel as needed or assigned by the Director of IT Services or IT Services Manager.
Essential Functions Value and take advantage of Professional Growth Opportunities/Activities that keep the employee technically current regarding job responsibilities.
Posting Detail Information Open Date 06/05/2026
Close Date 07/02/2026
Approximate starting date of employment 07/20/2026
Special Instructions to Applicants Supplemental Questions Required fields are indicated with an asterisk (•). Applicant Documents
Required Documents
Cover Letter / Letter of Application
Resume
Highest Degree Obtained Transcript
Unofficial Transcript 1
Optional Documents
Unofficial Transcript 2
Reference Letter 1
Reference Letter 2
Reference Letter 3