Student Support Specialist

Student Support Specialist  Salary $17.52 - $18.61 Hourly Location Tulsa, OK Job Type Full-time Job Number 3929F-04-26 Department Student Support Center Opening Date 04/22/2026 Work Schedule 40 hours per week, may include evenings and weekends. Campus Metro About TCC Tulsa Community College is committed to creating positive work environments that support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices, and services to effectively meet the needs and exceed the expectations of our students and employees. We are committed to hiring and retaining culturally competent faculty and staff at all levels of the organization who continue to deepen their skills and competencies to serve the full range of our community.

DESCRIPTION

BENEFITS Job Summary Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service. Essential Duties Provide outstanding customer service for inbound/outbound support calls. Create service tickets in order to fulfill the requests of the caller. Research to gather solution of unknown problems and to stay current of changes. Manage ticket queue to ensure timely response and processes for service tickets. Learn and follow departmental procedures for both calls and operation in the department. Minimum Qualifications Associate's degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience. Six months experience in call center environment Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills. Require experience with Microsoft Office, call center technologies, and other call center-related software. Preferred Qualifications Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.