26-141 Office Assistant (CA2) - Academic Success Program

26-141 Office Assistant (CA2) - Academic Success Program Salary $38,396.00 Annually Location West Chester University, PA Job Type Regular / Full-Time Job Number 26-141 Department University College Division Academic Success Program Opening Date 05/11/2026 Description Benefits Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Academic Success Program invites applicants for the position of Office Assistant. The shift for the position is Monday to Friday, 8:00 AM to 4:30 PM . West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. The Academic Success Program (ASP) is a special academic program for students who do not meet current admissions criteria but show the potential to succeed at West Chester University. The ASP assists students in developing academic skills and provides support through academic advising, tutoring, mentoring, academic monitoring, and counseling. Reporting to the Director, the Office Assistant is responsible for coordinating and delivering a full range of administrative services for the Program, supporting incoming and continuing students, and directing ASP students to resources. This position works to ensure excellent service is provided to constituents including students, faculty and staff; and that department goals are achieved. The ideal candidate will demonstrate customer service experience, strong organizational skills, the ability to manage multiple priorities, is self-motivated, takes initiative and the ability to communicate effectively across a diverse population.

Responsibilities include:

Serve as first point of contact for students, faculty, parents, and visitors to the department Maintain department email accounts and respond to routine inquiries Maintain department calendars Provide general information for students, faculty, staff and other campus partners Assist students and faculty/staff with general academic policies and procedures Maintain electronic files, record-keeping procedures, and spreadsheets Prepare a variety of communication including letters, memoranda and drafts Coordinate and schedule meetings with students, faculty, administrators, and professionals from outside the University Communicate with faculty, department chairs, associate deans, and deans, and other University offices Manage college documents using multiple systems including SharePoint, OnBase, OneDrive, RamPortal and Navigate Perform data entry using multiple systems including Microsoft Office Assist faculty, staff, students, alumni and guests with the submission of expense reimbursements Assist with processing of work orders and equipment maintenance Manage submission, monitor, and process of all required purchasing requisitions Support budget and other necessary paperwork pertaining to purchasing (SAP) Update budget and monthly purchase reports Order and maintain office supplies Perform other duties as assigned Minimum Qualifications Six months as a Clerical Assistant 1 (commonwealth title); or Graduation from high school; or An equivalent combination of experience and training. Demonstrated proficiency in Microsoft Office including

Outlook, Word, and Excel Required Knowledge, Skills & Abilities:

Knowledge of the use and functionality of Microsoft Office Suite software Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation Ability to use an alphanumeric keyboard Ability to proofread information for conformance with prescribed standards Ability to sort and file information Ability to perform mathematical calculations Ability to follow oral instructions Ability to read and understand written materials Ability to communicate effectively orally Ability to communicate effectively in writing Ability to establish and maintain effective working relationships Preferred Qualifications Experience in an administrative or receptionist role Customer service experience Higher education experience Experience with higher education systems such as PeopleSoft, SAP, BI, D2L, OnBase Special Instructions Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement. Candidates should apply online at https://www.schooljobs.com/careers/wcupa . A resume, cover letter and a list of three references with contact information are required to be considered for the position. Review of applications will begin immediately and continue until the position for filled. In accordance with applicable collective agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates. Due to the nature of the position, employment visa sponsorship is not available. Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer. Email hrs@wcupa.edu for questions regarding the application process. WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities. On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan. Supplemental dental, vision, hearing and prescription coverage is also offered to employees. The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health. Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses. A University mission to support employee personal and professional growth. PASSHE tuition waiver lowers the cost of college expenses. Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays. Choice of two group retirement plans with generous employer contributions. Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire. Group life insurance is provided at no cost to all permanent employees. Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees. State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services. The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME). For additional benefit details please see the

PASSHE EMPLOYEE BENEFITS PAGE

. The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met. Employer West Chester University Address 201 Carter Drive, Suite 100 West Chester, Pennsylvania, 19383 Website http://www.wcupa.edu