Graduate Student Success Advisor

The Graduate Student Success Advisor (SSA) is a critical member of Post University s academic success and retention efforts for both online ADP students. The Grad SSA provides a consistent point of contact to a student from when the student gets enrolled in classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student s studies and carries that relationship through to graduation. Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The Grad SSA is both a champion for student success and the University brand.

Remote Work Requirements:

This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA-Comcast). Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

Pay Rate:

$21.64/hour, $45,000.00/annually

ESSENTIAL FUNCTIONS

Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource. Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation. Leverage University technology systems to enhance relationships with students. Communicate positively and effectively with students by phone Respond promptly to student questions and requests (typically same day) by telephone, email, and text. Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload. Use University systems to track and assess how your assigned students progress towards graduation/completing their program and regularly report these metrics to management. Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students academic success and develop solutions that improve retention. Introduce and train students on University systems (e.g., Student Portal, Blackboard, and Registration). Accurately communicate and support the University's academic and University policies. Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues. Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university. Perform other related duties as assigned.

Minimum Qualifications & Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

A bachelor s degree is required, and a master s degree is a plus. Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must. Self-starter - shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals. Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multitasking Dedicated to student success, urgent-driven, and responsive to students and colleagues. Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc. Excellent organization skills and ability to keep consistent contact with student caseload/ Ability to connect and develop relationships with adult students

Accountable:

holds themselves and colleagues to high ethical standards. Creates a positive culture and environment through attitude and behavior. Ability to work evenings and weekends preferred. Monday to Friday, 9:30 - 6:30 PM, with 30 min or 60 min lunch, or 8.5/day, with 1 required late night, 11:00 - 8, and occasional weekend hours as needed for student support and aligned with term starts.