Dual Credit Student Success Navigator

Dual Credit Student Success Navigator  Location 2600 South First Street Temple, TX Job Type Full-Time (Staff) Job Number 00532 Division Academic Affairs Department Texas Bioscience Institute Opening Date 05/12/2026 Closing Date Continuous FLSA Exempt Salary Grade Professional Salary Grade Ranking Associates Total hours required per week 40 Minimum Requirements Associate degree and two (2) years of directly related full-time work experience, OR High school diploma/equivalency and four (4) years of directly related work experience. Part-time work will be prorated and counted toward the overall requirement if related. Work Schedule A flexible work schedule may be required to align with the ISD schedule. Temple College's schedule is 8:00 AM to 6:00 PM, Monday through Thursday, with a 1-hour lunch break. 8:00 AM to 12:00 PM on Friday.

Summer:

7:30 AM to 6:00 PM Monday through Thursday with a half-hour lunch break This position requires evening work during registration and recruiting, and may require providing virtual services on the weekend. This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours. Position Summary & Essential Duties The following duties, responsibilities, Knowledge, Skills, and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.

SUMMARY:

Under the direct supervision of the Executive Director of Dual Credit and High School Partnerships and the Associate Director of Dual Credit, the Student Success Navigator (DCSSN) works in close coordination with Dual Credit Enrollment Advisors (DCEAs) to provide proactive, holistic support to dual credit students. Serving as part of an integrated advising and support model, the DCSSN focuses on retention, persistence, and student success, complementing the recruitment and enrollment efforts led by DCEAs. The role provides wraparound services that address academic, social, and emotional needs, while ensuring seamless support from onboarding through completion. Qualifications (Required and Preferred) Associate degree and two (2) years of directly related full-time work experience, OR High school diploma/equivalency and four (4) years of directly related work experience. Part-time work will be prorated and counted toward the overall requirement if related.

PREFERRED QUALIFICATIONS

Bachelor's degree and three (3) years of directly related experience in student advising, support services, or education administration. Job Duties and Responsibilities Dual Credit Team Collaboration In partnership with DCEAs, support enrollment-related processes as needed to ensure a smooth student experience. Receive referrals from DCEAs for students needing additional academic, social, or emotional support. Provide feedback to DCEAs on student progress, barriers, and intervention outcomes. Collaborate on student outreach strategies, especially for at-risk populations. Participate in joint planning for recruitment events, orientations, and transition support. Ensure continuity of service between enrollment (DCEA) and retention/success (DCSSN). 1. Serve as a liaison between Temple College and high school partners to promote student support: Coordinate regularly with high school counselors, registrars, principals, and teachers to ensure timely student visits and coordinated support. Act as a connector between students and college-based academic resources, including the Math Lab, Writing Lab, tutoring, advising, accommodations, financial aid, and testing services. Engage with families and refer them to appropriate internal or community resources (e.g., mental health services, housing assistance, food support, technology help, financial aid, and wellness programs). Provide ongoing support for students across their academic journey, from initial application through to graduation. Liaison & Partnership Support Coordinate with high school partners and DCEAs to ensure aligned communication and student support. Serve as a bridge between students, DCEAs, and college resources. Engage families and connect them to internal and community resources. Ensure seamless communication and continuity of support between enrollment (DCEA) and student success interventions. 2. Wrap-Around Student Support Provide targeted interventions for students identified through DCEA referrals, CRM alerts, or faculty input. Collaborate with DCEAs and campus departments to create individualized support strategies. Address complex academic, social, and non-academic barriers (e.g., time management, technology access, family/work responsibilities, mental wellness). 3. Retention & Case Management Monitor student progress using CRM tools and institutional data. Conduct proactive outreach to at-risk students. Maintain detailed case notes and service documentation for accountability and reporting. Track and contribute to key student success metrics (retention, course completion, persistence). 4. Enrollment & Onboarding Support (Refocused Role) Support onboarding processes in collaboration with DCEAs, including: System navigation (Self-Service, D2L) College readiness skills Reinforce—not duplicate—DCEA advising by focusing on student success skills and persistence. Focus on student readiness and transition support rather than primary enrollment advising. 5. Student Success Programming Develop and deliver workshops on: Time management Study skills College expectations Navigating dual credit rigor Plagiarism Other presentations as needed. Coordinate student success hours, campus visits, and virtual support sessions. Design and deliver programming that builds college readiness and supports long-term student persistence. 6. Event & Program Support Collaborate with DCEAs on recruitment, orientation, and transition events. Support student-facing events focused on persistence, transition, and completion. Support the department during all major dual credit events. 7.

Enrollment & Academic Support:

Support and attend recruitment events, parent nights, college fairs, and orientation sessions in coordination with ISDs and Temple College. Assist in collecting, reviewing, and managing essential student documentations such as applications, transcripts, test scores, immunization records, waivers, and degree plans. Reinforce advising provided by DCEAs and support student understanding of next steps. Refer students for accommodations and guide them through graduation, financial aid, grievance, and appeal processes. 8.

Compliance & Collaboration:

Maintain compliance with applicable local, state, and federal regulations, including the Family Educational Rights and Privacy Act (FERPA), the Texas Education