Bilingual Spanish Merchant Support Representative

Bilingual Spanish Merchant Support Representative

PINPOINT INTELLIGENCE LLC

Clearwater, FL Job Details Full-time $40,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Record keeping Spanish Google Workspace Phone communication Basic math English Mid-level 3 years Administrative experience Organizational skills CRM system proficiency Deposits Productivity software POS systems Escalation handling Communication skills Client interaction via phone calls

Full Job Description Benefits:

401(k) Dental insurance Health insurance Paid time off Company Overview Pinpoint Payments is a trusted, customer-centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting-edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top-tier BBB rating and a 4.8-star Trustpilot rating. Summary We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater-based role supports our merchants with account, deposit, and terminal-related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech-savvy, and eager to support both our clients and internal teams in a fast-paced, high-performance environment. While we provide comprehensive training, ideal candidates will bring the following qualifications:

Merchant Support Representative Qualifications:

3+ years of phone-based customer service experience (required) 1-2 years in the merchant processing industry (preferred) Bilingual proficiency (Spanish/English required) Strong attention to detail and organizational skills Ability to work independently and meet SLA deadlines Comfortable with technology and basic math Excellent verbal and written communication skills Proficient in Microsoft Office and Google Workspace Familiarity with POS terminals and virtual gateways Flexible availability, including after-hours and weekends as needed

Responsibilities:

Merchant Support Provide professional phone and email support to merchants Troubleshoot terminal, gateway, and funding issues Assist with batch, deposit, billing, and reconciliation inquiries Escalate complex account issues and ensure timely resolution Collaborate with internal teams and third-party vendors Admin & Sales Support Maintain merchant records and update CRM (HubSpot) Coordinate internal communications, light reporting, and tracking Assist with uploading and assigning lead lists to sales reps Help support internal team initiatives such as contests, events, and lead performance tracking Requirements 3+ years of phone-based customer service experience (required) 1-2 years in the merchant processing industry (preferred) Bilingual proficiency (Spanish/English required) Strong attention to detail and organizational skills Ability to work independently and meet SLA deadlines Comfortable with technology and basic math Excellent verbal and written communication skills Proficient in Microsoft Office and Google Workspace Familiarity with POS terminals and virtual gateways Flexible availability, including after-hours and weekends as needed If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!