Admissions Advisor (Bilingual)
- English Language Programs and International Education Lingua Language Center
- 4.5 Fort Lauderdale, FL Job Details Full-time $20
- $22 an hour 23 hours ago Benefits Paid time off Qualifications Live chat Google Workspace Teamwork Confidential information handling Email customer support Interpersonal skills Phone communication Student recruitment Working with students from diverse cultural backgrounds Attention to detail Admissions and enrollment management Sales management systems proficiency Organizational skills Activity sales targets Telephone systems CRM system proficiency Video conferences (communication methods) Full Job Description Admissions Advisor•Bilingual About Lingua Language Center Founded in 1998, Lingua Language Center provides English and foreign-language education to domestic and international students throughout South Florida and online.
Lingua is accredited by the Accrediting Council for Continuing Education and Training (ACCET) and certified by the Student and Exchange Visitor Program (SEVP) to enroll eligible F-1 international students. Our programs combine practical instruction, student-centered service, and Lingua's proprietary EnterTraining℠ methodology. We are seeking an experienced, driven, and highly organized Admissions Advisor to join our Fort Lauderdale team. This full-time, in-person position guides prospective students through the complete admissions and enrollment process, from initial inquiry through application, payment, registration, and onboarding. The ideal candidate has experience in English Language Teaching (ELT), higher education, international education, vocational education, student recruitment, or consultative enrollment sales. The successful candidate must be comfortable managing a high volume of leads, maintaining persistent follow-up, explaining enrollment options, working toward measurable goals, and serving students from diverse cultural and linguistic backgrounds. Bilingual Requirement Full professional fluency in English and either Spanish or Portuguese is required. Candidates must be able to speak, read, and write professionally in both languages and will be asked to demonstrate their proficiency during the interview process. Position Summary The Admissions Advisor is a primary point of contact for prospective domestic and international students. The position manages inquiries received through telephone calls, WhatsApp, email, website forms, social media, walk-ins, recruitment agencies, educational partners, and other lead sources. The Admissions Advisor evaluates each prospect's needs, recommends appropriate programs and services, explains admissions and payment requirements, and moves qualified prospects efficiently through the enrollment process. This is a results-driven role with expectations related to response time, follow-up activity, CRM management, enrollments, conversions, record accuracy, and customer service. Primary ResponsibilitiesLead Management and Student Advising Respond promptly and professionally to inquiries received by telephone, email, WhatsApp Business, website forms, live chat, social media, walk-ins, agencies, and institutional partners. Contact newly assigned leads within established response-time standards. Conduct needs assessments to understand each prospect's language goals, academic objectives, enrollment category, preferred schedule and location, budget, start date, and support needs. Recommend appropriate Lingua programs, schedules, locations, and enrollment options. Explain tuition, fees, payment deadlines, installment options, admissions requirements, school policies, program schedules, start dates, and enrollment procedures. Communicate the value of Lingua's programs, student support, institutional experience, and EnterTraining℠ methodology. Maintain consistent follow-up until prospects enroll, decline, become unresponsive, or are appropriately closed in the CRM. Reengage qualified inactive leads through approved outreach campaigns. Conduct telephone, video, and in-person admissions consultations. Provide campus tours and explain the student experience to prospects, families, agents, and visitors. Provide accurate information without making unauthorized promises, legal representations, immigration guarantees, or policy exceptions. Admissions and Enrollment Processing Manage the complete enrollment process from inquiry through application, document collection, payment, agreement execution, registration, and onboarding handoff. Review applications and supporting documents for completeness and accuracy. Provide applicants with correct instructions, enrollment documents, payment links, disclosures, and institutional policies. Prepare and process quotes, enrollment agreements, invoices, payment schedules, and related admissions documents. Obtain required signatures and confirm completion of admissions and financial requirements. Follow up on incomplete applications, missing documents, unsigned agreements, unpaid balances, declined payments, and other enrollment barriers. Coordinate with academic, finance, operations, administrative, and international-student personnel when additional review is required. Confirm that enrolled students receive information about placement testing, orientation, class schedules, materials, campus procedures, and their first day. Maintain accurate electronic records and protect confidential student, financial, and personal information. International Student and Agency Support Assist international prospects with Lingua's institutional admissions process for initial attendance, school transfers, change-of-status inquiries, and other eligible enrollment categories. Explain school-issued requirements, tuition obligations, documentation requirements, start-date considerations, and the general institutional admissions sequence. Coordinate with Lingua's designated school officials and authorized personnel regarding Form I-20 issuance, SEVIS-related processing, transfers, and international-student documentation. Maintain a clear boundary between institutional support and legal immigration advice. Never guarantee visa issuance, change-of-status approval, immigration outcomes, or government processing times. Communicate with approved recruitment agencies and educational partners regarding referred students, application status, missing documents, payments, and enrollment progress. Process agency-generated enrollments received through Edvisor and other approved channels. Accurately record agency referrals, lead sources, enrollment information, and supporting documentation. Ancillary Services Identify student needs beyond tuition and recommend approved services when appropriate. Present available options for student health insurance, accommodations, airport transportation, visa-document support services, and other applicable services. Explain service scope, pricing, deadlines, and limitations accurately. Coordinate required information and payments and track ancillary-service opportunities and conversions in the CRM. Avoid misleading or high-pressure sales practices. CRM, Systems, and Documentation Use HubSpot as the primary system for lead management, communications, task tracking, pipeline management, source attribution, forecasting, and reporting. Record material calls, emails, WhatsApp communications, consultations, follow-up activities, enrollment developments, and student commitments. Maintain accurate contact information, lifecycle stages, lead status, pipeline stages, start dates, program interests, deal values, and loss reasons. Complete CRM tasks on time and maintain a clean, current pipeline. Use approved systems, including HubSpot, the designated business telephone platform, WhatsApp Business, Zube, Edvisor, Adobe Acrobat/PDF tools, email, payment platforms, electronic-signature systems, and student information systems. Follow established procedures for data entry, document storage, record retention, and internal communication. Report duplicate records, system errors, workflow failures, incorrect automations, and data-integrity issues. Support the implementation of admissions technology, AI-assisted communication tools, templates, automations, and workflows. Performance and Accountability Work toward assigned monthly enrollment, revenue, conversion, and ancillary-service goals. Maintain required daily outreach and follow-up activity. Prioritize high-intent and time-sensitive prospects while maintaining appropriate follow-up across the pipeline. Participate in admissions meetings, pipeline reviews, coaching, call reviews, and performance evaluations. Provide accurate forecasts of anticipated enrollments, pending payments, start dates, and conversion barriers. Apply approved promotions and discounts accurately and obtain authorization before offering exceptions. Support open houses, recruitment campaigns, education fairs, partner events, and institutional presentations. Recommend improvements to lead management, response time, student communication, conversions, retention, and the admissions experience. Customer Service and Collaboration Deliver a professional, welcoming, and culturally responsive experience. Communicate clearly with students whose first language may not be English. Handle objections, complaints, and sensitive conversations with patience and sound judgment. Escalate refund requests, policy disputes, immigration-sensitive questions, complaints, and unusual enrollment situations appropriately. Collaborate with the Academic Department regarding placement, testing, scheduling, academic suitability, and class availability. Coordinate with campus operations regarding onboarding, orientation, facilities, and first-day readiness. Coordinate with finance regarding payments, installment arrangements, refunds, balances, and transaction verification. Provide complete internal handoffs when another department assumes responsibility. Support current students with admissions-related matters when assigned. Performance Measures Performance may be evaluated based on: New-lead response time Daily calls, messages, emails, and completed follow-up activities Lead-to-appointment and appointment show rates Application completion and application-to-enrollment conversion Monthly domestic and international enrollments Tuition and enrollment revenue Ancillary-service conversions CRM task completion and record accuracy Timeliness of document and payment follow-up Student-service quality Compliance with admissions, pricing, privacy, and documentation procedures Collaboration with academic, finance, operations, and international-student personnel Specific targets may be adjusted based on lead volume, market conditions, seasonality, program availability, staffing, and institutional priorities. Required Qualifications At least two years of experience in English-language program admissions, higher-education admissions, international student recruitment, career-school or vocational-school admissions, educational consulting, student services with enrollment responsibilities, or education-related consultative sales. Full professional fluency in English and either Spanish or Portuguese. Experience guiding prospective students or customers through a multi-step decision and enrollment process. Strong follow-up discipline and the ability to manage a large, active pipeline. Experience working with enrollment goals, sales targets, conversion expectations, or performance metrics. Strong verbal and written communication skills in both required languages. Professional telephone, email, video-conference, and in-person communication skills. Strong organizational skills, attention to detail, and ability to manage multiple applications, deadlines, payment requirements, and follow-up commitments. Ability to explain detailed policies and processes clearly. Sound judgment when handling confidential, financial, academic, and immigration-sensitive information. Proficiency with CRM systems, email, electronic documents, PDFs, Microsoft Office, Google Workspace, and comparable business applications. Reliable availability to work in person at Lingua's Fort Lauderdale location. Availability for occasional evening or weekend events or operational coverage. Authorization to work in the United States without requiring employer sponsorship. Preferred Qualifications Experience with an English-language school, university, college, international education provider, pathway program, or SEVP-certified institution. Familiarity with F-1 admissions, school transfers, initial attendance, and change-of-status inquiries. Experience with HubSpot, Edvisor, WhatsApp Business, business telephone systems, electronic signatures, student information systems, or AI-assisted communication tools. Experience working with international recruitment agencies or educational partners. Knowledge of intensive English programs, proficiency levels, placement processes, and open-enrollment models. Experience coordinating student health insurance, accommodations, transportation, or related services. Familiarity with South Florida's domestic and international student markets. Core Competencies Consultative selling; student-centered communication; pipeline management; persistent follow-up; cultural awareness; emotional intelligence; documentation accuracy; time management; accountability; ethical judgment; objection handling; problem-solving; cross-functional collaboration; technology adaptability; and resilience. What Success Looks Like A successful Admissions Advisor takes ownership of the prospective-student relationship, creates momentum, removes avoidable enrollment barriers, follows through on commitments, and maintains accurate records. Within the first several months, the successful candidate should be able to: Explain Lingua's programs, schedules, pricing, admissions requirements, and student-service options accurately. Manage assigned leads independently and maintain an organized CRM pipeline. Conduct effective admissions consultations and recommend appropriate solutions. Process applications, agreements, payments, and supporting documents with minimal errors. Maintain a reliable daily follow-up routine. Achieve assigned activity, conversion, and enrollment expectations. Build productive relationships with academic, finance, operations, and international-student personnel. Represent Lingua professionally to students, families, agencies, and partners. Work Environment This is a full-time, in-person position at Lingua's Fort Lauderdale location. The role requires regular use of computers, telephones, video-conferencing tools, messaging platforms, and electronic records. The employee will frequently communicate with students in person and through telephone, email, WhatsApp, and video calls. The position may require sitting or standing for extended periods and occasionally moving light office or promotional materials. Reasonable accommodations may be provided in accordance with applicable law. Why Join Lingua? Join an established language-education institution serving domestic and international students. Develop experience in admissions, international education, student recruitment, enrollment technology, and educational partnerships. Work in a multicultural environment where your work directly affects students' academic, professional, and personal goals. Use modern CRM workflows, digital communication systems, and AI-assisted engagement tools. Contribute to Lingua's enrollment processes and growth strategy. Receive structured expectations, performance feedback, and professional-development opportunities.
Application Instructions Please submit:
A current résumé. A brief cover letter describing your relevant admissions, ELT, higher-education, international-education, or student-recruitment experience. Information about enrollment targets, sales goals, conversion metrics, or recruitment responsibilities you have managed. A list of CRM, student information, admissions, and communication systems you have used. The languages you speak and your proficiency level. Your availability to work in person in Fort Lauderdale. Applicants who do not demonstrate relevant admissions, education, recruitment, or consultative-sales experience may not be considered. Equal Employment Opportunity Lingua Language Center provides equal employment opportunities to qualified applicants and employees without unlawful discrimination based on any status protected by applicable federal, state, or local law. Employment decisions are based on business needs, qualifications, performance, and the ability to perform the essential functions of the position, with or without reasonable accommodation.
Job Type:
Full-time Work Location:
In person•
Fort Lauderdale, Florida Schedule:
Based on operational and enrollment coverage needs
Compensation:
$20.00
00 per hour, based on directly relevant experience, plus commission
Supplemental Compensation:
Commission paid for each qualified completed enrollment, subject to Lingua's commission plan
Pay:
$20.00
00 per hour
Benefits:
Paid time off Application Question(s): Are you professionally fluent in English and either Spanish or Portuguese, including speaking, reading, and writing? How many years of experience do you have in admissions, student recruitment, enrollment advising, international education, higher education, vocational education, or education-related consultative sales? Have you previously worked in a position with enrollment goals, sales targets, conversion metrics, or commission-based compensation? Do you have professional experience using a CRM or lead-management system to document communications, manage follow-up tasks, update pipeline stages, and track prospective students or customers? Are you able to work full-time, in person, at our Fort Lauderdale location?
Work Location:
In person
