Donor Experience Officer (VPUR)

Job Description Summary The University of Maryland's division of University Relations is seeking a highly motivated, goal-oriented, energetic professional to serve as a Donor Experience Officer (DXO). Reporting to the Director of Donor Experience and Leadership Giving, this position is key in helping donors align their passions with philanthropic priorities and opportunities across campus. As a digital-first fundraiser, the DXO will utilize modern marketing and video tools to express gratitude and ask for philanthropic support. The DXO must have the ability to use digital technologies in all aspects of the role; information, communication, and basic problem-solving skills, and be data-centric in their approach to achieving success. The Donor Experience Officer must be able to articulate the mission and goals of the University of Maryland while demonstrating enthusiasm and passion. The DXO will have several duties including but not limited to:

• Responsible for the cultivation of current donors and solicitation of renewed and upgraded gifts from the University's alumni, friends, parents and constituents
• Actively manage and develop a portfolio of 1,000 prospects
• Meet and exceed a set number of metrics including but not limited to: visits, solicitations, dollars raised, and referrals to major gift portfolios
• Provide proactive, concierge-like approach to advising donors on available resources and giving opportunities across the university
• Collaborate with colleagues to help align donors' philanthropic interests with various priorities across campus
• Effectively execute 1:1 outreach campaigns using technology resources including a Customer Relationship Management (CRM system), social media platforms, and video conferencing software tools to engage, steward, and solicit donors in a personalized manner
• Execute monthly and quarterly touchpoint cadences across the donor portfolio to ensure consistent and relevant communication
• Responsible for discovering new leadership annual giving and major gift prospects through qualification visits, solicits upgraded gifts, and generates new pledges annually
• Make donor referrals to university-wide major gift officers, as appropriate
• Provide timely post-visit follow-up, including tracking moves and solicitations, and sending personalized follow-ups to individual prospects
• Builds the revenue pipeline for the University while providing opportunities and philanthropic advising to donors and alumni
• Attend university-wide events and University Relations related meetings

Physical Demands:

Work is performed in a traditional office environment and requires the ability to operate standard equipment and keyboards.

Licenses/ Certifications:

N/A Minimum Qualifications Education:

Bachelor's degree from an accredited college or university.

Experience:

Two (2) years of experience in fundraising, annual giving, donor relations, marketing, sales, operations, or customer service.

Other:

Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of fundraising principles and practices, particularly annual giving, donor cultivation, and stewardship strategies. Knowledge of digital engagement tools and platforms, including CRM systems, social media, video conferencing, and digital marketing. Knowledge of data analysis and reporting methods to track donor engagement, fundraising metrics, and portfolio performance. Skill in digital technologies, strong interpersonal, written, and verbal communication skills, with the ability to listen actively and inspire through storytelling. Skill in organization with strong attention to detail and commitment to quality outcomes. Skill in creative problem-solving, data analysis, and managing multiple priorities to meet deadlines. Skill in adaptability and results-oriented problem-solving. Ability to remain resilient and optimistic while maintaining high ethical standards. Ability to work effectively in teams, engage various individuals, and manage confidential information with discretion.

Additional Job Details Preferences:

Ability to articulate the mission and goals of the University of Maryland effectively

Required Application Materials:

Resume and Cover Letter and Video submission

Best Consideration Date:

May 11, 2026

Posting Close Date:

NA Open Until Filled:

Yes

• Your complete application, submitted via Workday, must include a resume and a cover letter. Additionally, you are required to submit a short video sample. Instructions and the prompt for the video will be sent to you shortly after your Workday application is submitted.
• This position does not provide visa sponsorship now or in the future.

Candidates must be able to provide proof of ongoing eligibility to work in the USA. Job Risks Not Applicable to This Position Financial Disclosure Required Yes For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. Department VPUR-Central Development Worker Sub-Type Staff Regular Salary Range $64,640

• 71,801 Benefits Summary For more information on Regular Exempt benefits, select this link.

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O

• Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm.

Please visit the link below to see these available opportunities: Search Firm Managed Vacancies The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation's first "Do Good" campus. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O

• Net Online The University works hard to make its websites accessible to any and all users.

If you need assistance completing the application process, please contact us at one of the below options:

Email:

jobs@umd.edu

Phone:

301.405.7575

Maryland Relay:

Dial 711 This contact information cannot be used to inquire about application status. There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Opportunities