Graduate Assistant

Principal Duties and Responsibilities:

Train, supervise and support student employees. Provide excellent customer service to prospective students via email, phone and in person at the International Admissions front desk. Manage and evaluate the workflow to improve operational efficiency. Manage the daily admit list and update the I-20 tracking reports. Examine documents using forensically to detect any fraudulent activity. Interpret international grading scales using appropriate resources. Evaluate financial documents to Student and Exchange Visitor Program (SEVP) standards. Schedule and assist with monthly student staff meetings. Assist professional staff with various projects, procedures and reports related to international admissions. Share information with prospective international students about admissions policies, procedures, cost of attendance and other matters related to enrollment. Adhere to all EMU, NCAA and SEVP policies, rules, regulations and operational procedures. Maintain appropriate confidentiality in all forms of communication. Other departmental related duties as assigned.

Minimum Qualifications:

The ability to work up to 20 hours per week is required (hybrid availability). A GPA of 3.0 or higher is required. Admission and enrollment in a graduate program is required. Maintenance of a 67% course completion is required. Enrollment in at least 6 credits for Fall and Winter semesters is required.

Preferred Qualifications:

Demonstrated ability to communicate effectively both orally and in writing is required. Proficient computer skills are desirable. Familiarity with the international admissions and enrollment process is desirable. Knowledge of basic immigration regulations. This position will require a combination of in-person and virtual work shifts.

Supervision Received:

Supervision is received from one or more professional staff members within the Admissions Office-International Admissions unit.