Customer Relations Coordinator

Job Description Summary The Office of Campus Enrollment at Saint Leo University seeks a Customer Relations Coordinator to provide leadership and day-to-day operational oversight of the admissions front office. This position plays a central role in shaping a welcoming, student-centered campus visit experience for prospective students, families, and guests. The coordinator is responsible for recruiting, training, scheduling, and supervising student tour guides and ambassadors, while collaborating with campus enrollment colleagues and university partners to support enrollment goals, retention efforts, and student success. Reporting to the Vice President of Campus Enrollment, this role helps ensure that front-facing admissions operations reflect the university's commitment to hospitality, service excellence, and mission-driven engagement. Job Description Responsibilities Welcome prospective students, families, and guests and guide them through the campus visit and admissions experience with professionalism and care. Serve as a primary front-office resource by responding to visitor, phone, and email inquiries and directing questions to the appropriate campus partners as needed. Coordinate, schedule, and monitor campus tours and visit appointments to ensure a smooth and personalized experience for prospective students. Support and progressively lead the recruitment, hiring, training, scheduling, and daily supervision of student tour guides and ambassadors. Manage appointment scheduling for prospective students and coordinate meetings with admissions counselors and other relevant university representatives. Assist with follow-up communications and correspondence to prospective students after campus visits. Maintain student worker schedules, timesheets, and related administrative records with accuracy and timeliness. Ensure admissions materials, display tables, reception spaces, and presentation areas remain current, organized, and visitor-ready. Remain informed about university policies, academic offerings, student services, and campus events in order to communicate accurate and helpful information. Troubleshoot front-office and visit-related issues in coordination with admissions counselors and enrollment staff. Monitor golf cart cleanliness and maintenance; submit facility tickets for repair when necessary Participate and support admissions events including some during evenings and on weekends Partner with enrollment leadership to assess and enhance the campus visit experience and front-office operations. Prepare and maintain reports from institutional systems related to campus visits, front-office activity, and visitor engagement. Perform other duties as assigned in support of the university's enrollment, retention, and student service mission. Qualifications High school diploma required; bachelor's degree preferred. Demonstrated commitment to excellent customer service and the ability to build positive relationships with prospective students, families, and colleagues. Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Professional, welcoming, and student-centered demeanor. Proficiency with Microsoft Office and general office technology; ability to learn institutional systems and databases. Experience in higher education, admissions, student services, customer-facing operations, or a professional office environment preferred.

ENVIRONMENT

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. Why Work at Saint Leo? What it's Like to

Work Here:

Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time). FREE Tuition

• Employee, Spouse, and Dependents
• Tuition Exchange Opportunity
• Dependent of Employees
• Generous Paid Leave
• Sick, Vacation, and Holidays Comprehensive Group Health Plan (Medical, Dental, and Vision) Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!

100% Employer-Funded Health Reimbursement Account 100% Employer-Paid Short Term Disability Insurance 100% Employer-Funded Employee Assistance Program (healthcare and dependent options) Employer-provided life insurance Discounted On-Campus Dining Meal Plans Nationwide Pet Insurance Flexible Spending Accounts 403b Retirement Plan Wellness Center

• Eligibility based on meeting required service period 2025 ICUBA Benefits Guide_St Leo Top Workplace Each year from 2012 to 2016, Saint Leo University was named one of Tampa Bay's Top Workplaces by the Tampa Bay Times.

The Top Workplaces in Tampa Bay program was created by the Tampa Bay Times and WorkplaceDynamics. The companies in this survey were ranked based on leadership, compensation and training, workplace flexibility, and diversity. One of the Top-Ranked Universities in Florida One of the top-ranked universities in Florida, Saint Leo is a Catholic, liberal arts school serving learners of all faiths. We are traditional, but we are cutting edge Established in 1889 by the Order of Saint Benedict of Florida, the university seeks balanced growth in mind, body and spirit for all members of our community. Saint Leo has grown from a peaceful campus in the rolling hills of Central Florida to an institution of international consequence—ranked one of the best regional universities in the South by U.S. News & World Report Our Tampa-area campus remains committed as ever to student-centered liberal arts education, and is strengthened by the global reach of our regionally accredited online programs and Education Centers in seven states across the U.S., including on many military bases. We are Catholic, but we are for everyone Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st century university. Saint Leo now serves more than 16,000 students from 49 states and 86 countries—ranking us among the five largest Catholic higher education institutions in the United States. Saint Leo is also one of the nation's 10 leading providers of higher education to the U.S. military. While we are proudly Catholic, we teach students not because they are Catholic, but because we are Catholic. And our faith compels us to imagine and contribute to a more socially just society. Non-Discrimination EEO Statement Saint Leo University has a strong commitment to principles of equal employment opportunity and equal access to education. Saint Leo University does not discriminate on the basis of age, color, disability, ethic origin, genetic information, sex, gender, national origin, race, religion, or veteran status, or any other category protected by federal, state, or local law in its educational programs, admissions policies, financial aid, employment, or other school administered programs. The policy is enforced by Saint Leo University and by applicable laws such as Title IX of the Education Amendments of 1972, Title VII and Title IX of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act, Age Discrimination Act of 1975, and Florida Civil Rights Act of 1992.

The Title IX Office Office Location:

Benedictine Hall 3rd

Floor Email Address:

titleixcoordinator@saintleo.edu

Telephone Number:

(352) 588-8993

Mailing Address:

Saint Leo University ATTN:

Title IX Office 33701 C.R. 52, Saint Leo, FL 33574 The Director of Accessibility Services and the Section 504 Coordinator, Michael Bailey, may be contacted at michael.bailey02@saintleo.edu.

Note:

Questions regarding job application status can be sent to hr@saintleo.edu. The above contacts are listed specifically for Title IX and/or Accessibility concerns only. The University has developed the 'Title IX Sexual Harassment Grievance Policy' to address any Title IX related allegations of sexual harassment. The policy can be found on the University website. A written/hard-copy version of the policy is available upon request from the Title IX Coordinator. Links Campus Security & Safety Employment Site