Admissions Coordinator - INTERNAL OPENING FOR KSU EMPLOYEES ONLY

Job Title:

Admissions Coordinator Physical Location:

Kent Campus

• Kent, OH Salary:

  $46,977
• $54,433

Basic Function:

To coordinate admission efforts in the Division of Enrollment Management. Reports to Director, Admissions Operations and Processing. Additional Basic Function

• if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: Ensure a high level of quality service to applicants, admitted students, and faculty and staff; serve as a key liaison for external and internal constituents. Coordinate and execute application and admissions processes; including clarifying policies and procedures, monitoring application completeness, and issuing offers of admissions. Maintain data integrity within Student Information System (SIS) and Customer Relationship Management (CRM) system; develop and execute reports to identify, troubleshoot and resolve data and processing errors. Analyze data to support decision making, process improvement, and quality assurance efforts. Maintain the security of admission records and files. Provide leadership for recruitment and admission projects. Provide training and functional guidance of administrative/professional employees and/or direct supervision of support staff on an ongoing basis. Perform related duties as assigned. Additional Examples of Duties

• if applicable:

Minimum Qualifications:

Bachelor's degree in computer science, business, communications, English, education or relevant field. Three years of related experience in admissions or other relevant fields. Must be able to occasionally work evenings or weekends, including additional hours during peak admission periods or to meet project deadlines.

License/Certification:

Not applicable.

Knowledge Of:

Essential project management skills

• Microsoft Office Suite including Word, Excel, PowerPoint
• Banner, Cognos and/or CRM software

Skill In:

Providing exceptional customer service

• Written and verbal communication and interpersonal skills
• Organizing information and projects
• Adhering to deadlines

Ability To:

Ensure a high level of quality service with a strong attention to details

• Analyze and develop a variety of problem solving techniques and determine alternative viable courses of action
• Manage people and projects
• Be self-directed and work within a team-oriented environment
• Work effectively with diverse populations
• Work a flexible work schedule including nights and weekends, and additional hours during peak admission periods or to meet project deadlines
• Learn CRM and student information systems Reason logically and creatively identify problems, draw valid conclusions, and develop effective solutions Preferred Qualifications
• if applicable: Master's degree in computer science, business, communications, education or related field.

Experience in student admissions in higher education. Experience utilizing CRM and student information systems.

Assessments:

Asterisk (

• ) indicates knowledge, skills, abilities which may require assessments.

Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies. Working Conditions /

Physical Requirements:

None.

Working Schedule:

Monday

• Friday 8 AM
• 5 PM or otherwise discussed with your supervisor.

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.