Team Lead, Admissions & Sponsorships (CX)

Team Lead, Admissions & Sponsorships (CX) Intelvio Lindon, UT Job Details Full-time $45,000 - $50,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Life insurance Qualifications Google Workspace Teamwork Google Docs Team development CRM system proficiency Time management Full Job Description Team Lead, Admissions & Sponsorships (CX)

Location:

Must be FTE onsite

Department:

Manager of Admissions and Sponsorships (Customer Experience)

Reports To:

Manager of Admissions and Sponsorships •This is a salaried role + variable compensation based on team and personal performance.

ROLE OVERVIEW

The Team Lead, Admissions & Sponsorships is responsible for the day-to-day performance, coaching, and execution of the Admissions and Sponsorship Advisor teams. This role serves as the frontline leader ensuring team members meet performance goals, deliver a high-quality student experience, and execute consistently against defined processes. The Team Lead acts as a bridge between strategy and execution, translating direction from the Manager into clear expectations, real-time coaching, and measurable results. This role is critical in driving conversion/closes, engagement, and operational consistency while reinforcing Intelvio's CX philosophy: Safe. Seen. Supported.

KEY RESPONSIBILITIES

Team Leadership & Coaching Provide coaching, side-by-side support, and real-time feedback to Admissions and Sponsorship Advisors Reinforce performance expectations tied to: Close rates Activity metrics (calls, follow-ups, appointments) Student experience quality Support and coach to Individual Development Plans (IDPs) created by the Manager Conduct (in coordination with Manager): Huddles and pipeline reviews 1:1 coaching sessions Call reviews and feedback sessions Model and coach to Intelvio's values: Integrity, Vitality, Empathy, Excellence Performance Management & Accountability Monitor daily performance metrics and hold team accountable to goals Track and manage: Lead response time Contact rates Appointment show rates Enrollment conversion rates Identify performance gaps and implement immediate coaching actions Escalate performance concerns and trends to the Manager with recommended solutions Support execution of incentive programs, contests, and commissions Enrollment & Student Experience Execution Ensure consistent execution of the admissions and sponsorship process from first contact through enrollment Partner with Manager for coach team on: Consultative sales approach Handling objections and financial conversations Delivering a supportive, student-first experience Monitor calls and communications via tools like Dialpad to ensure: Quality and compliance Empathy and professionalism Reinforce a balance between performance goals and student needs CRM & Pipeline Management Drive consistent and accurate use of CRM and call center systems (e.g., HubSpot) Be able to coach others on such systems Monitor pipeline activity including: Lead status progression Follow-up adherence Task completion Coach team to use data to prioritize outreach and maximize conversion Maintain clean and accurate records to support reporting and forecasting Scheduling & Workforce Execution Partner with the Manager to execute team schedules aligned with call volume and business needs Manage WFM input (schedules and interpretation of information below): Daily attendance and adherence Breaks and coverage Real-time staffing adjustments Ensure proper coverage for inbound leads and follow-up activity Cross-Functional Collaboration Escalate student issues and ensure timely resolution Support a seamless experience from enrollment through program start Team Culture & Engagement Foster a high-energy, accountable, and supportive team environment Lead engaging team meetings for both remote and in-person staff Promote collaboration, recognition, and continuous improvement Reinforce consistency in experience regardless of work location

QUALIFICATIONS

Must have sales experience and strong understanding of sales methodology 2-4 years of experience in: Admissions, sales, or contact center environments OR 1+ year in a leadership or senior/mentor role in a call center environment Proven ability to: Meet or exceed performance targets Coach others to improve performance Must have experience with CRM systems (preferably HubSpot or similar) Familiarity with dialer systems (e.g., Dialpad, Five9, Talkdesk) Strong organizational and time management skills Comfortable working in a metrics-driven, fast-paced environment Proficient in Google Suite (Google docs, sheets, slides)

SUCCESS METRICS

(WHAT

THIS ROLE OWNS DAILY

) Team conversion rate (lead → enrollment) Speed to lead / response time Daily activity metrics (calls, follow-ups, appointments) Pipeline health and follow-up adherence QA / call quality scores Team engagement and attendance

HOW THIS ROLE COORDINATES WITH THE MANAGER

Manager focuses on: Strategy, forecasting, cross-functional alignment, and scaling Team Lead focuses on: Daily execution, coaching, and performance management Professional Conduct As a representative of our institution, the Admissions Advisor, Outbound is expected to uphold the highest standards of professionalism, including: Respectful, honest, and ethical communication at all times. Commitment to protecting student privacy and handling information with discretion. Fostering a supportive and encouraging experience for every prospective student. Representing Intelvio's values:

Integrity Vitality Empathy Excellence Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person