Director Financial Aid

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Summary of Primary Function/General Purpose of Position Provides leadership, accountability, and daily management of the Financial Aid Office to administer federal, state, and institutional financial aid funding. Maintains regulatory compliance and protects the integrity of the financial aid services of the College. Creates and maintains quality customer service to students and partners. Essential Job Functions Oversee full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification and loan certification for the Colle g e. Maintain current knowledge of federal and institutional policies and procedures regulating student aid. Maintain compliance with all regulations. Create, maintain, and comply with all timelines required by the institution and regulatory b od i es . M a na g e and evaluate p roces s e s to allo w fo r e ff icient and accu r ate r epo rti n g and pr o c e ss i n g of fi n ancia l a id . Monitor Satisfactory Academic Progress of all students. Provide oversight and preparation for annual Single (A-133) au di t. Proactive approach to identifying problems, creating innovate solutions, managing projects, leading te am s, and implementing efficiencies and effectiveness using technology. Facilitate application of military and veteran affairs benefits to student financial aid awa rd s. Coordinate financia l aid functions w ith app rop riate o ff ices and as a p a rt o f inte g rat e d student s e rvic e e fforts. Work closely with the Business Office. Hi re, train and su p ervi s e Financial Aid sta ff in the essentials of customer ser v i c e , st u de n t o u tre ach, s tudent financial planning and the necessary elements of financial aid compliance. Demonstrated knowledge of principles and processes for delivering excellent customer service, including student needs assessment, establishing quality standards and metrics for services and the evaluation of customer service. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as re q uired by t h eir su p ervisor , subj ect to reasona b le accomm o d a tion . Education Bachelor Degree (required) Graduate Degree (preferred) Minimum Qualifications 3-5 years experience in higher education financial aid. Knowledge of the financial aid process to include a strong working knowledge of federal regulations and financial aid office operations. Knowledge of higher education processes, best practices, supervisory/personnel practices, strong communication and technology skills. Skills Working knowledge of higher education regulations Microsoft Office Suite Ability to lead and communicate with others. Explain financial aid operations to administrators, faculty, staff, etc. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com