Public Services Coordinator

Public Services Coordinator West Hartford, CT Job Details Full-time $18.60 - $20.85 an hour 1 day ago Qualifications Music Statistics Management Shelving (library and archives technical processing) Sales Answering patron inquiries Faculty collaboration Staff scheduling Equipment troubleshooting Mid-level Customer inquiry handling Community outreach Social media platforms Equipment maintenance Processing materials (library and archives technical processing) Collection management Training & development Training Associate's degree Ad-hoc reporting 2 years Stakeholder relationship building Full Job Description University of Hartford Public Services Coordinator FLSA Classification NE Reports to Public Services Librarian - Allen Library Salary Range H1 Weeks Per Year 52 Work Week 40 hours Position Summary Assumes responsibility for delivering a collaborative and high-impact customer-oriented service experience to patrons of the Allen Library (a music and dance library), assisting with reserves and stacks as well as for providing oversight to the daily operations of the circulation desk. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students. Hiring Range Budgeted hourly rate is $18.60 to $20.85, depending upon experience Key Responsibilities Provides quality customer service to Allen Library patrons, assisting with a variety of routine library inquiries and/or issues regarding music and dance materials. Instructs patrons in use of the online catalog. Schedules, trains, supervises, and provides daily support to student employees working at the circulation desk. Assists in the management of circulation desk activities including implementing and communicating library use policies to all patrons as well as resolving loan problems. Monitors overdue and lost library materials, including fines, fees, and lost item replacements. Oversees Allen Library audio-visual, electronic, photocopier, and print equipment circulation, use, maintenance, and reservations. Resolves equipment and room issues, in collaboration with Information Technology Services, The Hartt School, and university calendar managers. Maintains Allen Library public spaces and stacks, including shelving and inventories. Supervises students shelving. Assists with receiving, storage, and assessment of in-kind gifts in compliance with established University guidelines. Prepares and processes print and audio/video library course reserves. Establishes, cultivates, and maintains effective working relationships with faculty to effectively support reserve processes and procedures. Participates in the development of interactive library systems, including testing, problem identification and reporting, and recommendations related to circulation and course reserves (especially as pertains to music needs). Assists in Allen Library outreach activities including, but not limited to, displays, social media, events, and book sales, and serves as an active member on the Libraries' outreach committee. Collects and maintains relevant statistics including monthly and annual circulation figures, fines paid, and monies collected. Provides statistical information to appropriate parties including the Head of Allen Library and the Public Services Librarian for use in ad hoc and/or annual reports. Participates in University, local, and regional professional development seminars and trainings. Participates in and/or supports departmental projects as necessary and/or appropriate. Performs other duties as assigned. Posting Number PS1181P Working Conditions Normal Office Situation, May work evenings and/or weekends Education Associates degree or Two-year University equivalent required in music, or comparable combination of education, training, or experience. Physical Effort Typically sitting at a desk or table.

Intermittently sitting, standing, stooping.

Moderate lifting or carrying 26-50 lbs. Special Skills The ability to work effectively with diverse groups.

Demonstrated knowledge of music and/or experience handling music-related material. Desired Start Date Position End Date (if temporary) Close Date Open Until Filled Yes Special Instructions Summary