LIBRARY ASSISTANT - CIRCULATION - ROBBINS LIBRARY

LIBRARY ASSISTANT

• CIRCULATION
• ROBBINS LIBRARY, Robbins Library
• Arlington, MA (Arlington) Are you dedicated to excellent customer service and detail oriented?

Do you enjoy supporting customers and solving problems? Consider joining the circulation team at Robbins Library! Our team of committed library assistants in the circulation department are the first staff library visitors encounter when they enter the library, and the last staff members they see when they leave the building. The Part Time Library Assistant is a public facing role and provides direct public service at our busy library. Duties The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed: attends the circulation desk; renews and checks in library materials and registers new patrons; processes and sorts returned materials; receives orders for reserve books and schedules museum pass reservations; answers the telephone, transfers calls, etc. We seek candidates who demonstrate excellent customer service skills and experience, value attention to detail, enjoy learning, and thrive in a busy environment. Performs administrative, direct service, and other support duties pertaining to the circulation activities of the Robbins Library; all other related work, as required. Supervision Works under the direct supervision of the Head of Circulation/Assistant Circulation Manager at the Robbins Library, in accordance with established methods and procedures. Most work is planned and arranged by the supervisor; assignments are completed according to established procedures and departmental policies and standards. Work Environment Work is performed under typical library conditions; the workload is subject to seasonal and other fluctuations. The regular library working schedule is every

Tuesday:

5-9,

Wednesday:

5-9,

Thursday:

6-9,

Friday:

2-5,

Saturday:

1-5 The employee operates standard office and library equipment. The employee has ongoing contact with library patrons, town employees and school personnel. Contact is in person, as well as by telephone, and in writing. The employee has access to confidential patron records. Errors are easily detected and corrected, but could result in delay of service, monetary loss or legal repercussions. Essential Duties and Responsibilities The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Attends the circulation desk, using the automated circulation system to check out, renew and check in library materials and register new patrons; collects and processes library bills and book sale proceeds; processes and sorts returned materials. Responds to requests for information pertaining to basic library procedures; receives orders to reserve books and schedules museum pass reservations, in person and on the telephone; answers the telephone, transfers calls, takes and relays messages. Maintains patron registration file; performs data entry for complete borrower information and maintains paper files. Processes reserve book requests; notifies patrons and prepares holds for patron pick up; processes network transfer requests on a daily basis for items requested by other libraries in the Minuteman Library Network; prints send-item list; searches shelves; routes items to appropriate library; edits hold of missing items to request from another library. Performs required searches for overdue and missing materials; records and deposits lost material payment. Processes newspapers for circulation; performs various support duties; checks records and prepares basic statistics; troubleshoots equipment and assists with minor maintenance. Maintains new books collection by transferring books to regular collection, as needed. Performs additional tasks as required, including sorting holds, organizing materials, and other duties as assigned. Performs similar or related work as required, or as situation dictates. Qualifications Recommended Minimum Qualifications Education and Experience High school diploma; one year of office or library experience; or an equivalent combination of education and experience. Knowledge, Ability and Skill Knowledge of library policies and procedures. Ability to interact tactfully and appropriately with library patrons. Office and computer skills. Customer service skills. Verbal communication skills. Physical Requirements Minimal physical effort is required to perform most duties; some duties require moderate effort. The employee is frequently required to stand, walk, sit, speak, hear, use hands to operate equipment, climb, stoop, reach with hands and arms and move and push equipment. Vision requirements include the ability to read routine documents and use a computer. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change. About Arlington and the Robbins Library Arlington's public libraries include the Robbins Library in Arlington Center and the Fox Branch Library in East Arlington. Arlington is a vibrant community with a population of 46,000. We are one of the busiest libraries in Massachusetts. Last year, we circulated over 950,000 print and digital library materials. Full/Part Time Part Time Education NA Salary Range $20.81

• $27.

85 / year Closing Date 04/29/2026