Technical Services Assistant

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NORTHAMPTON

Technical Services Assistant Forbes Library, Northampton?s public library, is looking for a creative and energetic person to work in our busy Technical Services Department. This position requires a strong customer service background with excellent communication and interpersonal skills, detail orientation, and the ability to work well in a team environment. The position is part of a supportive and highly collaborative team, and helps to create a welcoming library for all. Forbes Library fosters an inclusive environment and prioritizes hiring, mentoring, and developing library staff that reflect the diversity of Northampton and surrounding area. The goal of this position is to prepare library materials for public use. This includes receiving, processing, cataloging, and classifying library materials in all formats for all ages, collection maintenance, and direct patron service. The Technical Services Assistant ensures that materials are available to and findable by patrons in a timely manner. They may run reports and work with the resulting data as needed for collection development and maintenance, use databases and the internet to verify data as required, and respond to patron inquiries and staff requests for new library materials. Essential Functions Essential functions include, but are not limited to:

Receiving:

unpacking and verifying shipments of library materials

Processing:

preparing materials for library circulation

Cataloging:

creating and editing records in the integrated library system (currently Evergreen)

Classifying:

assigning library materials to collections and categories as appropriate

Collection Maintenance:

developing library collections as assigned

Patron Service:

research assistance, technology support and instruction, and readers? advisory Support other technical services department functions as needed

Qualifications:

High School education required; 2 years college level education preferred At least two years of experience providing customer service to diverse public populations, preferably in a library setting Any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job

Preferred Job Requirements:

Previous library experience Knowledge of Evergreen ILS Bilingual with fluency in one of the following languages: Spanish/French/Arabic/ASL Work Environment Serves patrons where needed throughout the building, and interacts with all library departments. Frequently retrieves and/or shelves objects from high and low shelving levels. Pushes or pulls carts loaded with materials. Level of exertion from state definition: Light - Walking or standing frequently, using physical controls while sitting or driving, or working at a production rate pace with lighter materials. Exerting up to 20 pounds of force occasionally; or up to 10 pounds of force frequently. Ability to work around dust, mold, adhesives and other potential allergens. To Apply Please submit a cover letter, resume, and contact information for three references to jobs@forbeslibrary.org Active Filters Technical Services Assistant Northampton, MA Clear All Apply