CIRCULATION ASSISTANT

CIRCULATION ASSISTANT

City of Worcester - 3.3 Worcester, MA Job Details Full-time $22.26 - $26.81 an hour 2 hours ago Qualifications Customer communication Library management software Answering patron inquiries Handling customer inquiries English Administrative experience High school diploma or GED Supervising experience Conflict management Data entry Organizational skills Clerical experience 1 year Grammar Experience Communication skills Technical Proficiency Entry level Training delivery Staff development Full Job Description The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents. If you wish to apply for this position, the deadline is Open Until Filled . Please note the following application options for this position: By Mailing to the

Department of Human Resources, ATTN:

CIRCULATION ASSISTANT , 455

Main Street, Room 109, Worcester, MA 01608 (If applying via US Mail, please include a completed Application Questionnaire & VSID)

Title:

CIRCULATION ASSISTANT

Department/Division:

Public Library Apply Start Date:

05/01/2026

Apply End Date:

Open Until Filled Type:

Full Time Hours:

40

Per Week Wage:

$22.26 - $26.81

Per Hour Description:

CIRCULATION ASSISTANT WORCESTER PUBLIC LIBRARY CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Circulation Assistant for the Worcester Public Library . Under the direction of the Manager of Circulation Services, this is a paraprofessional position that assists with planning and organizing activities; performs circulation and clerical/administrative work; assists patrons in the use of the library services, facilities and equipment; and interprets library policies to patrons. This position involves all operations related to circulation of library materials while delivering an excellent customer service experience. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Schedule will include evenings and weekend hours and working at other locations. Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS

Perform all circulation functions using automated systems such as, but not limited to, integrated library system, OCLC, Commonwealth Catalog, etc. in both public and staff areas Organize and perform the holds process and functions Operate automated material handling equipment and other technologies as needed Stay abreast of intra and inter library updates, such as, but not limited to, reading email, meeting minutes, designated message boards, etc. and attending meetings as assigned Provide exemplary customer service In conjunction with supervisors, assist with evaluating existing operations and new services. Trains staff in circulation functions Train volunteers, library pages, and new hires Maintain working knowledge of all aspects of the Borrower Services Division Coordinate delivery services and sorting area Identify and process problem items from the collection Interpret library services and policies to patrons in a clear and courteous manner Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort Actively participate in staff development and training opportunities Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Enthusiastic self-starter with professional demeanor Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work Ability to resolve conflicts with staff and patrons Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff Ability to provide information and guidance clearly, courteously and pleasantly to patrons Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements Strong commitment to consistent excellent customer service to a diverse population in an urban environment High level of professionalism and commitment to the organization Embrace opportunities to learn in a fast-paced changing environment Demonstrate proficiency in current and emerging technologies Ability to work independently and as part of a team Ability to create positive working relationships with a diverse staff Ability to learn and use library technologies Possess excellent interpersonal, communication, and customer service skills Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling Ability to maintain confidentiality Regular on-site attendance is required

MINIMUM REQUIREMENTS

High school diploma or equivalent Data entry experience and/or community public service work, such as library, bookstore, or equivalent Ability to successfully pass

CORI/SORI

Reliable transportation to travel between locations

PREFERRED QUALIFICATIONS

One (1) year of supervisory experience One (1) year of data entry experience and/or community public service work, such as library, bookstore, or equivalent. Specific courses that have hands-on experience may be substituted for work experience One (1) year customer service experience Experience working with a diverse population

SALARY RANGE

$22.26 - $26.81 hourly, full-time, excellent benefits package. The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community. To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.

OPEN UNTIL

FILLED, applications received prior to or on

FRIDAY, MAY

15, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to:

City Hall, Human Resources, Room 109, 508-799-1030, . For a full job description please visit: www.mywpl.org/jobs-wpl