Media and Technology Assistant

Media and Technology Assistant Asheville City Schools - 3.5 Asheville, NC Job Details Full-time 1 day ago Qualifications Computer operation Records maintenance Library collection arrangement Shelving (library and archives technical processing) Inventory control (library and archives technical processing) Labeling Computer literacy Copy machines Employee relationship building Mid-level Printer (troubleshooting support) Software installation Shelf stocking High school diploma or GED Computer hardware Desktop (troubleshooting support) Working with students Computer management Customer support ticket management Equipment malfunction response Library circulation services 2 years Peripheral hardware support Ticketing system technical support Teaching technology use

Full Job Description Asheville City Schools Job Description Job Title:

Media and Technology Assistant Job Status:

Full-Time/11-

Month Location:

Central Office Contact:

MEDIA AND TECHNOLOGY ASSISTANT

Salary Grade

NC06 NATURE OF WORK

An employee in this class performs tasks to aid in the ongoing support of teachers and students using the school libraries and computers. The employee provides support to the school Media Coordinator in library processes such as shelving books, book checkout, inventory management, clerical duties, as well as technology hardware and software support for faculty, staff, and students. Tasks include troubleshooting problems such as logging on to computer systems, password assistance, printing malfunctions, and responding to routine error messages. In some cases, the employee will research appropriate manuals to find answers. District technology staff will provide training and support to the Media and Technology Assistant.

ILLUSTRATIVE EXAMPLES OF WORK

Label devices, carts, and books Shelve books Assist students with circulation Assist with student technology use Assist with lessons in the school library Inventory Clerical support Make copies Ensure equipment is working properly Provide timely resolution of computer problems by providing solutions or referrals Install and configure software Communicate with users to troubleshoot and determine needs Communicate with the appropriate technical staff Work collaboratively with media and technology staff Maintain accurate records Prioritize technology help requests within a ticket system Document work within a ticket system Other technology duties as assigned by the IT Director or the Senior Network Administrator

KNOWLEDGE, SKILLS, AND ABILITIES

General knowledge of computers and libraries Ability to communicate with users to determine the nature of problems Ability to communicate effectively with users who may not be adept at clarifying problem situations Ability to assist users with applications Ability to establish and maintain effective working relationships Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectives Ability to solve most minor problems independently

SUGGESTED TRAINING AND EXPERIENCE

Graduation from high school and two years of experience in the use of computers An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position.

REPORTS TO

District Director of Instructional Technology and Media Services