Resource Sharing Coordinator

Qualifications Customer service

• data analysis skills
• Driver's License
• Minimum Associate's Degree
• Communication Skills
• Minimum 7 years work experience
• Prefer ILS and public library experience

Full Job Description Shift:

9am-5pm, Monday-Thursday Occasional schedule change Description of Responsibilities and Duties

ESSENTIAL JOB FUNCTIONS

 Coordinates resource sharing to local library branches and NC Cardinal Member libraries statewide by processing incoming and outgoing materials in a timely, efficient manner.  Coordinates daily operations of the department and coordinates assistance from library staff.  Utilizes advanced resource sharing techniques and follows NC Cardinal best practices to provide exceptional customer service through efficient delivery of materials.  Provides leadership in planning, prioritizing, and organizing resource sharing in response to established library goals and priorities.  Receives materials from statewide libraries requiring unpacking boxes and checking in materials to fulfill internal holds for local branches; shelves materials at main branch.  Collects, sorts, counts, and boxes materials for outgoing shipments to regional and statewide libraries.  Resolves material or service problems, clarifies user complaints, determines cause of problems, selects and explains appropriate solutions, expedites corrections or adjustments, and follows through to ensure resolution; resolves issues of missing and damaged items with other NC Cardinal libraries.  Drives library vehicle to provide daily courier service to local branches and maintains vehicle to include fueling, washing, and coordinating routine maintenance and inspections.  Creates and maintains process and procedure documentation related to resource sharing.  Maintains shelves through shelf check, routine book maintenance  Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

 Knowledge of library policies and procedures.  Knowledge of resource sharing best practices.  Knowledge of, and skill in using, library automation systems.  Knowledge of library collections and various informational materials and resources found in a public library.  Skill in effective verbal and written communication.  Skill in the proficient use of computers and applicable software programs.  Skill in providing quality customer service and assist library users of all ages.  Ability to interact positively and effectively with the public.  Ability to maintain effective working relationships with coworkers.  Ability to work in a fast-paced, changing environment and remain calm in high pressure situations.  Ability to analyze and resolve problems with minimal supervision.  Ability to maintain flexibility in dynamic work environments and with work assignments.  Ability to organize work effectively, determine priorities, make decisions, and complete assigned duties.  Ability to develop and maintain effective relationships with staff and work well in a team environment.  Ability to compile and maintain records, perform data analysis, and prepare reports.  Ability to demonstrate commitment to professional development.

Moderate physical requirements for:

 sitting, standing for periods of time, walking, bending, kneeling, reaching, lifting and moving materials up to 30 pounds.  pushing loaded carts of library materials.  skill, adeptness, and speed in the use of fingers, hands or limbs in tasks involving repetitive motions.  ability to operate a keyboard at efficient speed and typical office equipment.  vision and hearing at, or corrected to, normal ranges.  occasional exposure to outside weather conditions.

Pay:

From $13.00 per hour

Benefits:

Paid time off Retirement plan

Work Location:

In person