Part-Time Technical Support Technician - Jefferson County Public Library

The Technical Support Technician provides customer-focused, part-time, entry-level technical support for IT services within Jefferson County Public Library (JCPL). This role assists the IT Operations team with tasks such as updating computer images, providing AV support, account provisioning, and maintaining/supporting VoIP phone system. This position also supports day-to-day system administration tasks, including troubleshooting hardware, software, and connectivity issues; assisting with A/V systems in meeting and public spaces; monitoring system performance; managing inventory and equipment lifecycle; and maintaining accurate technical documentation. The technician escalates advanced issues when appropriate and partners with senior IT staff to support ongoing operations, projects, and system improvements while following organizational policies and cybersecurity best practices. Job Posting Closes at 11:59PM on: 06/22/26

Division:

Library Division Management Level:

Individual Contributor Scheduled Weekly Hours:

20

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range:

$24.06 - $30.09 per hour. Performs a variety of computer maintenance and support tasks, including receiving and documenting incoming support calls, inventorying, basic troubleshooting of PC hardware, software, operating systems, software applications, peripherals and mobile phones. Exercises judgment and decision making in the diagnosis and resolution of basic computer hardware and software problems. Follows established processes and procedures. Provides input for process optimization. Receipting, pulling orders, staging orders, processing delivery receipts, scanning, performing end-of-day processing and performing cycle counts. Other duties and responsibilities as assigned. We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals. This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement:

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.

Location:

JCPL Lakewood Library Administration Office. This part-time position (20 hours/week) is fully eligible for benefits.

Minimum Qualifications:

High school diploma, or equivalent. Basic knowledge of computer hardware, software, and troubleshooting concepts. Ability to provide strong customer service and communicate technical information effectively.

Preferred Qualifications:

At least 1 year of relevant technical support experience. Experience working in a public-sector, library, or similar service-oriented organization.

Education:

High School Diploma Experience:

Work Experience:

Minimum one year

Certifications:

Languages:

Category:

Information Technology Services A wide variety of great benefit opportunities helps you maintain a healthy lifestyle in balance with a generous leave & holiday schedule.

https:

//www.jeffco.us/1896/

Employment-Benefits Library Recruiting:

HR@JeffcoLibrary.org 303-275-6168

Sheriff Recruiting:

Sheriff.

Recruiting@jeffco.us 303-271-5332 All other departments: CareerTalent@jeffco.us 303-271-8400 You will receive communication from us through Email or Phone. Be sure to add jefferson@myworkday.com to your contacts so you don't miss anything! You may be asked to log into your Jeffco Workday Candidate Home Account to complete tasks such as pick an interview time, complete a background consent form, and/or acknowledge a letter outlining the details of employment. Passionate about serving our community but didn't see a job that fits your career goals? Don't worry, we are always updating our career site! Sign up for alerts to be the first to know when your dream job is posted! Once you have created a Candidate profile, you'll be able to set up job interest alerts! This means you would be the first to know when we post a position that matches your desired role! Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Jefferson County is an equal opportunity employer, providing equal employment opportunity to all qualified persons. The County affirms the rights of all employees and applicants for employment to be protected from discrimination, intimidation, physical harm and harassment based on race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, hairstyle associated with racial identity or any other status protected by Federal or State law.