Library Services Assistant I - Public Services

Library Services Assistant I - Public Services Cooper-Siegel Community Library Pittsburgh, PA Job Details Part-time From $13.22 an hour 19 hours ago Benefits Paid time off 401(k) matching Qualifications Computer operation Customer communication Teamwork Confidential information handling Sales transaction processing Visual sorting Employee relationship building High school diploma or GED Driver's License Cash register operations Problem-solving Conflict management Productivity software POS systems Full Job Description Job Summary The employee in this position serves as a front-line representative of the library. The ideal candidate is adaptable, proactive and customer-focused, with strong communication skills and a willingness to go the extra mile when assisting patrons. A basic knowledge of current literary trends, comfort with computers and a friendly, collaborative nature are essential. Duties Assists in the circulation of all library materials, while greeting the public in a friendly and accepting manner. This includes checking all materials in and out and placing and processing holds. Registers new borrowers, maintains an accurate database and guarantees customer record confidentiality. Collects fees and money for miscellaneous items sold at checkout. Retrieves, checks in and sorts the delivery, returns and new materials. Helps maintain the physical appearance and orderliness of the library, which includes shelving and picking up stray materials throughout the library. Answers telephone inquiries concerning patron records. Provides basic directional and referral information to patrons. Assists patrons with the use of library equipment such as copier/scanner, fax, internet computers and laptops, printers and other technology. Assists customers with the use of digital resources. Assists customers with ILL requests. Assists in searching for requested materials. Makes minor repairs to items and assists with weeding the collections. Assists patrons with room reservations and program registration. Conducts opening and closing procedures. Cooperates as a team member and supports the library service model by providing an excellent patron experience. Attends all required workshops, meetings and training as assigned. Maintains regular and predictable attendance and punctuality. Maintains a valid PA driver's license and access to personal transportation. Performs other special projects and other duties as assigned or required during and outside of regular business hours. Education & Experience High school diploma or equivalent Minimum one year library experience or one year experience in a related field, such as customer service Some knowledge of library materials, established library methods and techniques Working knowledge of computer equipment and Microsoft Office Suite Ability to effectively present information in response to questions from patrons Ability to communicate effectively, both verbally and in written form, and to follow verbal and written instructions with minimum supervision Ability to maintain confidentiality of library customer information Ability to establish and maintain effective working relationships with other employees and with the public Ability to interact with a diverse group of individuals Ability to use point-of-sale system Ability to sort efficiently in alphabetic or numeric order and to develop a working understanding of the Dewey Decimal System Ability to resolve problems, handle conflict and find solutions to conflict when in stressful situations

Job Type:

Part-time Pay:

From $13.22 per hour

Benefits:

401(k) matching Paid time off

Work Location:

In person