Reader Advisor

WHO WE ARE

The South Carolina State Library (SCSL) serves the people of South Carolina by supporting state government and libraries to provide opportunities for learning in a changing environment. We develop, support, and sustain a thriving statewide community of learners committed to making South Carolina stronger.

JOB OPENING

We have a great career opportunity available for a Reader Advisor in our Columbia, South Carolina headquarters. Under the general supervision of the Director of Talking Book Services, the position provides comprehensive reader advisory/reference services to persons unable to use standard print materials due to blindness, or other visual or cognitive impairments which affect their ability to use standard print materials. This position also coordinates departmental outreach and education about the services and resources available through Talking Book Services to public libraries, service organizations, agencies, and schools serving persons eligible for Talking Book Services. The candidate must have excellent customer service skills with the ability to interact courteously and effectively with internal and external customers. They should have excellent organizational and scheduling skills, skill at attention to detail, and the ability to handle multiple projects and meet deadlines under limited supervision. They must be able to communicate orally and in writing effectively with all levels of customers, staff, and management.

Responsibilities:

Assist patrons by phone, via email, or in person in applying for and setting up service, ordering materials, updating records, and answering service questions. Process in- and out-of-state patron transfers. Advise patrons in the selection of books and magazines in special formats. Provide general advice on using playback equipment and use of specialized apps Use the specialized Keystone KLAS automated system to maintain a patron master file, keep records current (addresses, names, reading interests, etc.), input title requests, search title records, issue reserves, maintain magazine subscription records, monitor reading records, etc. Serve as Outreach Coordinator and primary presenter for the Talking Book Services outreach program to increase program awareness statewide, scheduling in-person or remote presentations/demonstrations at schools, libraries, and other agencies, as well as at conferences, expos, fairs, and other community events and venues, including some travel and occasional night/weekend work. Maintain database of local and statewide agencies, organizations, and other service providers to eligible SC residents. Establish and maintain effective working relationships and keep contact information up-to-date. If you are looking for an organization that offers: a collaborative and inclusive work environment an excellent work culture paid professional memberships professional development and learning opportunities for staff tuition assistance an opportunity to work with professionals that are passionate about delivering exceptional results and advancing the mission and vision of their organization Then South Carolina State Library is the organization for you!

WHAT WE BELIEVE

We outwardly demonstrate who we are as an organization through our values. Our people are our greatest resource and our values drive our people.

Communication:

We believe communication in every direction and through multiple methods is essential to doing our work at the highest level. As an information organization, we use a transparent process for decision making which encourages creativity and fosters collaboration among staff and our community.

Flexibility :

An agile organization is one that can change course to provide better services. We define our organization in this way and pride ourselves in being good stewards of all resources.

Community Driven:

Our community is the state. Our value is demonstrated in what we are able to give back as public servants. We believe that by remaining open to our community's needs, we can personalize experiences for individuals and groups.

Inclusivity:

We strive to expand opportunities to better connect with others and break down barriers. Integrity, respect, and equality guide our performance and we are committed to hiring staff that reflect our community.

Professionalism:

Our staff model professionalism by providing a welcoming environment, excellent customer service, valuing diversity, and supporting multiple methods of service delivery. A well-trained and knowledgeable staff is our greatest asset. Need more reasons to apply? SCSL is committed to providing our employees with a collaborative and inclusive work environment that provides challenging work, personal and professional growth, and a work/life balance. In addition to all the great perks we've already shared, we also offer: Health, Dental, Vision, Life, Retirement, and more 15 days of annual leave per year 15 days of sick leave per year 13 paid holidays Team Building Activities - We believe in growing together Don't miss this great opportunity to take your career to the next level! Apply today. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age (over 40), sex, including pregnancy and childbirth (or related medical conditions), sexual orientation, gender identity, national origin, disability, or veteran status. A bachelor's degree in library science, information science or related field or at least 3 years' professional experience in library systems and operations. This position will require the operation of a state vehicle; must possess a valid driver's license. Master's degree in library science from an ALA-accredited college or university Two (2) years of experience in library public services with special populations Experience working with assistive technology in a service setting Experience presenting to large and small groups Cataloging experience Knowledge of library organization, research procedures, and library services Knowledge of general collection development Knowledge of books, authors, and genres General knowledge of library service to the blind and print disabled as provided by the National Library Services (NLS) nationwide network Work takes place in an office environment. Overnight travel is not expected for this position, however may be occasionally necessary. Some local travel is expected. Occasional work on evenings and weekends. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from consideration for employment. Complete the state application to include all current and previous work/salary history and education. A resume will not be accepted nor reviewed in lieu of a completed state application to determine if an applicant has met the qualifications for the position. Include a cover letter, resume, copy of college transcripts, and three professional references. Reference and background check will be conducted.