Reference Assistant

Reference Assistant Pharr, TX Job Details Full-time From $26,000 a year 1 day ago Benefits Dental insurance Paid time off Vision insurance Qualifications Record keeping Customer communication Microsoft Excel Answering patron inquiries Curriculum development Handling customer inquiries Administrative experience Decision making Clerical experience Productivity software Teaching Entry level File organization Full Job Description Join the City of Pharr as a Full-Time Reference Assistant and immerse yourself in a dynamic work environment that prioritizes customer-centric service and innovation. This onsite position allows you to actively engage with the public, providing essential support and resources to enhance their experience. With a competitive starting salary of $26,000.00 , you will have the opportunity to hone your problem-solving skills while working alongside a team that values professionalism and forward-thinking approaches. Contribute to the development of our community and help shape public access to vital information. Your role will be integral to our mission of fostering an informed and engaged citizenry. You will be offered great benefits such as Medical, Dental, Vision, and Paid Time Off. The excitement of working in a vibrant community like Pharr, TX awaits you. Apply today and be part of a team that makes a difference!

MAKE A DIFFERENCE AS A REFERENCE ASSISTANT

As a Reference Assistant at the City of Pharr, you will play a crucial role in supporting our community's informational needs. This position involves performing general library duties and delivering exceptional reference services to patrons by utilizing appropriate reference materials and resources. You will oversee the operations of the reference desk while also managing interlibrary loan (ILL) transactions as required. Your expertise will extend to assisting patrons with Internet searches and navigating various computer programs, empowering them to find the information they seek. With the authority to make decisions regarding reference service delivery within established guidelines, you will ensure a customer-centric experience that reflects our commitment to innovation and professionalism. Join us in making a positive impact on the lives of our library users in Pharr, TX.

WHAT WE'RE LOOKING FOR IN A REFERENCE ASSISTANT

To excel as a Reference Assistant at the City of Pharr, a diverse skill set is essential. Candidates should possess a solid understanding of administrative and clerical procedures, including proficiency in word processing, file management, and record-keeping. A strong foundation in customer service principles is crucial, as it entails assessing customer needs, ensuring quality standards, and evaluating satisfaction levels. Additionally, knowledge of curriculum and training design principles will aid in effectively teaching and instructing patrons. Proficiency in various software applications, such as Microsoft Office, Microsoft Works, Excel, Word Perfect, and PowerPoint, is required to perform tasks efficiently. Key interpersonal skills include active listening, the ability to engage with patrons thoughtfully, and the capacity to convey information clearly. A commitment to helping others and a desire to teach are vital attributes that will foster a supportive and informative library environment.

ARE YOU READY FOR AN EXCITING OPPORTUNITY?

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!