Museum Experience Coordinator

Museum Experience Coordinator Bloomington, IN Job Details Full-time $38,000 - $40,000 a year 4 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Retail sales transactions Conducting community outreach projects Computer operation CPR Certification Google Drive Volunteer management Phone communication Inventory management Event coordination Computer literacy Museum experience Staff scheduling Greeting customers Processing cash transactions First aid Maintenance work Revenue management Emergency management Administrative experience Community outreach Hiring Store opening/closing procedures Canva First Aid Certification Budget planning Team management American Red Cross CPR Certification Staff training Managing event budgets Organizational skills Classroom experience Computer skills Deposits

STEM/STEAM

education curriculum Training & development Guest services Cross-functional collaboration POS systems Research & development 2 years Communication skills Entry level Cross-functional communication Customer complaint resolution Client interaction via phone calls

Full Job Description Position Title:

Museum Experience Coordinator The Museum Experience Coordinator (MEC) connects visitors to their sense of wonder and curiosity through initial moments of "wow" while also encouraging deeper understanding. This role independently oversees WonderLab's birthday party program, while collaborating closely with the Museum Experience department to support all visitor-facing operations. Highlights include facilitating hands-on science demonstrations, providing customer service at the front desk, and representing WonderLab at community events.

Position Details Status:

Full-time (40 hours per week), with weekend and occasional evening hours (Fair Labor Standards Act category: "non-exempt"). This position is primarily on-site with some local travel for community events.

Reports to:

Museum Experience Assistant Director Pay Rate:

$18.25-19.25 per hour (estimated $38,000-40,000 annually)

START DATE

Anticipated start date is by late May 2026.

Benefits:

Generous paid time off of 20 days in your first year plus 8 paid holidays. Health, vision, and dental insurance benefits are available. Retirement Plan with Employer match. WonderLab provides life insurance, long-term disability insurance, WonderLab membership at dual or basic family level, and a 20% discount in the museum gift store.

Training opportunities may include:

museum operations and customer service seminars, Red Cross Certification, and other opportunities through membership in the Association of Science and Technology Centers (ASTC).

Schedule:

Tuesday-Saturday, flexing to Wednesday-Sunday based on organizational needs. Key Responsibilities Oversee and Coordinate Birthday Party Program Oversee scheduling, supply inventory, budgeting, reporting, and promotion of the birthday party program. Host birthday parties and provide an outstanding experience; including basic customer service, party protocols, science activities, and ways to engage birthday visitors by actively promoting a curiosity about science within the framework of inquiry and playful learning. Hire, train, and supervise birthday party interns to support the birthday party program as party hosts. Research and develop new science activities for birthday parties. Staff Visitor Services Welcome Desk Provide excellent customer service and relay up to date information to visitors. Answer the telephone and respond to visitor comments and complaints. Use point of sale software to sell admissions, memberships, and gift store items. Manage cash control and daily deposits with accuracy. Provide shopping expertise for visitors, restock inventory, and assist the gift store manager as needed. Serve as Floor Manager on regularly scheduled shifts Engage visitors at exhibits and activities by actively promoting a curiosity about science, and encouraging inquiry-based science and playful learning. Facilitate group visit logistics during scheduled times. Assist with birthday party events and evening facility rental events, as needed. Provide a welcoming first impression to WonderLab visitors by maintaining a neat and orderly appearance of the museum; address gallery maintenance and safety issues. Open the museum and prepare galleries at the start of day; oversee shut down at close. Engage volunteers during scheduled floor shifts and programs. Community Engagement Coordinate tabling efforts at community events including booth reservations and staff scheduling. Represent WonderLab at community events. Maintain inventory of promotional materials and educational supplies. Additional Departmental Responsibilities• Implement safety, emergency, and lost child procedures, and be prepared to perform fire alarm specialist responsibilities outlined in WonderLab's Emergency Action Plan in all roles. Ensure that WonderLab's safety policies are continuously being met. Attend regular department meetings as scheduled. Comply with all administrative policies and procedures described in the employee handbook. Other duties as capacity allows and based on organizational needs. •As capacity allows and based on organizational needs

Required Qualifications:

2-4 years of experience engaging youth and/or families through activities, presentations, tours, or similar. Experience providing customer service in person and via telephone or email. Basic computer proficiency (Word, Excel, cloud based software, such as Google Drive) with ability to learn and use point-of-sale software. Ability to work independently while collaborating effectively with a small, cross-functional team in a high-energy environment. Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines. Red Cross certification in CPR and First Aid, or willingness to become certified. Willingness to work most weekends and occasional evenings. An affinity for science, education and community. Preferred Qualifications (Optional but Helpful) Retail experience, including point of sale software. Experience with community outreach, public engagement, or classroom management. Basic design experience using templates in tools such as Canva or Adobe Creative Suite. Experience managing or regularly working with volunteers. Basic administrative experience, including inventory, budget, and revenue management. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Strong visual and oral communication abilities are required. The position involves prolonged periods of standing and walking as well as sitting and computer use (e.g., 5 hours). The role requires the ability to climb stairs, ladders, and the museum climbing structure. The role involves lifting and transporting equipment & supplies (up to ~25 lbs.), reaching high shelving, and occasional local travel. Access to personal or public transportation for local duties is required. If needed, wear a mask that covers the nose and mouth for extended periods of time (e.g., five hours). WonderLab is an Equal Opportunity Employer WonderLab is proud to be an equal opportunity employer and considers diverse skill sets and experiences among applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, number of dependents, or any other legally protected status. To Apply Fill out the

WonderLab Job Application:

https://wonderlab.org/job-opportunities/ The application must include a cover letter, resume, and contact information for three (3) references. Applicants must be able to show proof of eligibility to work in the United States. The position is open until filled. All employees are subject to a criminal background check. WonderLab galleries, offices and grounds are smoke & vape-free environments. Can't check off every requirement listed above? Please apply anyway! WonderLab is dedicated to building an inclusive team with a wide variety of experiences and skill sets. You may be just the right candidate for this role or another one of our openings.

Job Type:

Full-time Pay:

$38,000.00 - $40,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person