Group Experience Assistant

Full Position Summary:

The Museum of Fine Arts, Boston is looking for a Group Sales Assistant to provide superior customer service as they engage with MFA groups and visitors. Under the direction of the Group Experience Managers, this position performs diversified duties relating to the visit of scheduled groups at the MFA. A successful candidate will promote the MFAs mission by providing a quality group experience from the initial inquire to the day of the visit.

Essential Functions:

Respond to all incoming inquiries via Phone/Email/OnlineWork with group leaders and teachers to plan and schedule their group visitProcess orders in ticketing system and transmit visit confirmations with accuracyCollaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitorsGreet and welcome all groups on arrival and ensure smooth check in for groupsAnswer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issuesServe as the liaison between the group contacts and all other Museum departmentsRespond to and resolve customer service or ticketing issues as necessary

Secondary Functions:

Develop familiarity with Museum Collection areas and guided tour contentMaintain stock of Group collateral and all appropriate office suppliesProcess payments, billings and refunds as necessaryExcellent planning and time management skillsAble to multi-task while maintaining high level of accuracyPerform Pre and Post visit communicationsAssist in training and overseeing Group Experience RepresentativesBe proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries.

Qualifications:

Minimum of two years experience in a frontline customer service roleBA, Associate or comparable experienceAn interest in art and engaging with the communityStrong interpersonal skills, with a desire to provide exemplary customer service experienceA collaborator with excellent problem-solving skillsSupportive of the Museums efforts commitment to inclusion, diversity, equity and accessibility (IDEA)A high energy level and excels in working in a fast-paced environmentExcellent computer literacy. Knowledge of Tessitura Ticketing System is preferredAbility to lift up to 50lbsAble and willingness to work outdoors as necessaryEvening and weekend hours will be required as necessary to meet visitor demands. The Museum reserves the right to change job descriptions.

Salary and Schedule:

Full-Time Salary, 35 hours per week. 8:30am - 4:30pm, Monday-Friday. Occasional evening and weekend hours may be required to meet visitor demands. Starts at $48,500 - $50,500This position is a member of the United Auto Worker's UnionThe MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.