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Assistant Museum Manager
Job
Children's Discovery Center
Honolulu, HI (In Person)
$46,800 Salary, Full-Time
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Job Description
Position Summary:
The Assistant Museum Manager supports the day-to-day operations of the Children's Discovery Center, including exhibit galleries, cafe, reception, and office administration during open hours. This role provides guidance to staff, volunteers, and interns, serving as a role model and problem solver while supporting the implementation of standards, training, and guest services. The Assistant Museum Manager participates in special events or after-hours programs as needed.Primary Responsibilities:
- Support daily guest services operations of front of house staff, including galleries, cafe, and reception.
- Assist with Reception, Cafe, and gallery coverage as needed.
- Help coordinate staff breaks and coverage to maintain smooth operations.
- Assist with programs, birthday parties, camps and special events.
- Observe, model, and coach gallery and guest services staff, volunteers, and interns.
- Provide excellent customer service by anticipating and responding to visitor needs.
- Ensure that any exhibit issues are addressed promptly to maintain a safe environment.
- Assist with training, onboarding, and professional development of staff, volunteers, and interns.
- Serve as a first responder to minor and major accidents; record, track, and follow up as needed.
- Support the development, training, and implementation of gallery programs.
- Maintain appearance and organization of office, supply areas, and shared spaces.
- Assist in human resources functions such as scheduling, onboarding, and coordination of volunteers and interns.
- Manage projects, resources, and timelines effectively and efficiently.
- Model professional communication, flexibility, and a positive attitude in all situations.
- All other responsibilities as assigned by supervisor.
Qualifications:
- Experience in guest services or hospitality.
- Experience in managing employees
- Preferred familiarity with Point of Sales systems.
- Strong organizational and follow-up skills.
- Excellent written and verbal communication skills.
- Conflict-resolution and problem-solving abilities.
- Detail-oriented and able to adapt to change with ease.
- Hands-on, self-starter able to work independently while collaborating with staff, volunteers and interns.
- Comfortable working with children, families, and a variety of staff roles.
- High energy, enthusiasm, and commitment to the Center's mission.