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Front Office Receptionist/Client Care Specialist
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Center for Marriage and Family Therapy
Huntsville, AL (In Person)
$22,880 Salary, Full-Time
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Job Description
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is required. Ultimately, a Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Responsibilities Greet and welcome guests as soon as they arrive at the office Collect and process payments from clients Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Verify client insurance eligibility Receive, sort and distribute daily mail/deliveries Manage office supplies and keep inventory of stock Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying, and scanning Attend Monthly Administrative meetings and Quarterly Staff meetings All other duties as assigned Required Skills Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite and Email Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Ability to work cohesively as part of a team Quality organizational skills Clear attention to detail Multitasking and time-management skills, with the ability to prioritize tasks Courteous and considerate in customer care Preferred Skills Some college experience Experience with scheduling software Experience with insurance verification Experience with HIPPA Laws Bilingual (ASL or Spanish-speaking preferred)