Field Specialist Home Care Services

Description:

Position Overview We are seeking a Field Specialist to support our home care operations serving individuals with intellectual and developmental disabilities (IDD). This role is primarily office-based, but requires flexibility to cover caregiver call-outs, conduct field support, and assist with urgent staffing or client needs. The Field Specialist plays a critical role in ensuring continuity of care, staff support, and compliance with company policies and care standards. Key Responsibilities Office & Administrative Support Support daily home care operations from the office Assist with caregiver coordination and schedule adjustments Communicate with caregivers, case coordinators, and management Document all field activity, staff interactions, and client updates accurately Support compliance with agency policies and HCBS guidelines Field & Coverage Support Cover caregiver call-outs when staffing shortages occur Provide direct care support when needed to ensure uninterrupted services Assist with urgent client needs or unexpected service gaps Conduct wellness checks, staff support visits, and on-site assistance Step in during emergencies or last-minute coverage situations Staff Support & Oversight Serve as a point of contact for caregivers during assigned shifts Provide guidance and direction while in the field Reinforce care plans, safety expectations, and documentation standards Report concerns, incidents, or performance issues to management

Requirements:

ualifications Experience working with individuals with disabilities Previous home care, caregiving, or field support experience preferred Ability to work both in-office and in the field as needed Reliable transportation and willingness to travel for coverage Strong communication and problem-solving skills Comfortable responding to urgent situations and call-outs Ability to maintain professionalism in high-pressure situations Requirements Valid driver's license and reliable vehicle Ability to pass background clearance CPR/First Aid certification (or willingness to obtain) Flexibility to work occasional evenings, weekends, or on-call shifts Why Join Us Meaningful work supporting individuals with disabilities Supportive leadership and team environment Opportunity to grow within the organization Make a direct impact on care quality and staff support