Scheduling Specialist -Healthcare

Scheduling Specialist -Healthcare talent healthcare services San Jose, CA Job Details Temporary | Full-time | Contract $20 - $23 an hour 8 hours ago Qualifications Teamwork Electronic health records (EHR) management Phone communication In-person customer service Working with seniors High school diploma or GED Clinical data entry Older adults Problem-solving Quality improvement Appointment scheduling Managing patient records Quality data entry Customer data entry

Full Job Description Job Title:

Scheduling Specialist Agreed Pay Rate:

$23/Hour on W2 (Taxable)

Job Location:

San Jose, CA 95125

Contract Duration:

13 weeks contract with possible extension

Hours Per Week:

Monday-Friday 8 am to 4:30 pm (40 hours) Role Summary The Scheduling Specialist plays a crucial role in ensuring participants receive timely care. This position involves coordinating participant care scheduling and maintaining accurate team member availability for appointments. Responsibilities include handling scheduling requests, cancellations, rescheduling, responding to calls and in-person requests, conducting reminder calls, and performing other administrative tasks as needed. This is a fully on-site role in a dynamic environment, requiring effective collaboration with colleagues and stakeholders to promote organizational values and mission. Duties and Responsibilities Coordinate participant appointments effectively, addressing conflicts or urgent needs, and communicating with stakeholders to meet scheduling protocols. Manage cancellation and rescheduling requests, ensuring timely communication to all relevant parties. Respond to incoming communications, appropriately screening, transferring, resolving, and documenting calls. Provide outstanding customer service and uphold core values. Maintain and update team member schedule availability in source systems. Document updates and communications in source systems as per department protocols. Conduct appointment confirmations and reminders, updating appointments as necessary. Review and improve scheduling processes for efficiency, recommending enhancements as needed. Provide guidance to staff on scheduling processes, ensuring they are well-informed and equipped. Troubleshoot and resolve basic issues, escalating to management when necessary. Work a varied schedule, including evenings and weekends as needed. Complete all required documentation accurately and timely. Maintain confidentiality of company procedures and information. Follow policies and procedures, participating in quality improvement activities, training, and meetings. Communicate regularly with the supervisor and team regarding workload and priorities. Complete mandated trainings, education, and occupational health screenings timely. Exercise flexibility in assignments as business needs evolve. Perform other duties as assigned. Required Skills & Experience Excellent and accurate data entry skills with experience in multiple software platforms, including one year with Electronic Medical Records (EMR). Minimum of one-year experience in healthcare. Outstanding customer service orientation, especially in telephone and written communications. Problem-solving skills and persistence in challenges. Excellent organizational and communication skills. Ability to work independently with minimal supervision. Demonstrated ability to prioritize in a fast-paced environment. Experience and competency working with diverse backgrounds and cultures. Commitment to supporting vulnerable seniors. Preferred Skills & Experience Experience in a PACE setting is a plus.

Education Required:

High School Diploma or GED Preferred:

N/A Schedule Hours Per Week:

40

Hours Per Day:

8

Days Per Week:

5

Schedule:

Monday-Friday, 8:00 AM - 4:30

PM Pay:

$20.00 - $23.00 per hour

Experience:

Appointment scheduling: 1 year (Required)

Work Location:

In person