Client Care Specialist

Why Mason At Mason Law & Planning Group, LLC, we believe in fostering a team-oriented and collaborative environment where every individual's contribution is valued. Here, you'll be part of a dynamic team that is enthusiastic about the work we do and committed to making a positive impact for our clients. We offer a supportive atmosphere where you can grow both personally and professionally, with opportunities to learn and take on new responsibilities. If you're looking for a workplace that encourages innovation, teamwork, and a sense of fulfillment, this is the place for you. Join us and be part of a team that truly makes a difference! Position Summary The Client Care Specialist will assist attorneys and paralegals with client-facing and administrative duties, ensuring smooth operations in the law office. Responsibilities include welcoming clients, managing schedules, organizing data, coordinating meetings and travel, answering phones, and providing excellent customer service. :::::::::::::::::::::::::::::::::::::::::::::::::

Required Assessment:

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: As part of the application process for this role, we ask all candidates to complete a brief assessment to help us better understand your skills and qualifications for the position. This assessment is designed to evaluate your specific skills and competencies related to the role.

Instructions:

Go to https://app.testgorilla.com/s/dzyzt09c Create a login Complete the assessment before submitting your application The entire assessment is 22 minutes. Please give yourself time to complete the assessment in one sitting as the timer will not pause Please note that only candidates who successfully complete the assessment will be considered for the next stage of the recruitment process. If you have any questions or need assistance, feel free to reach out. Essential Responsibilities The Client Care Specialist will be responsible for assisting in the daily management of law firm activities. This will include, but is not limited, to the following: Provide administrative assistance to the legal staff in our law office. Welcome anyone and everyone who comes into the office or calls with a friendly and inviting personality. Track, organize, scan, and file various documents electronically and in physical folders. Upload documents to the database, update records, enter data, and other various administrative tasks as assigned with extreme attention to detail. Manage schedules, including coordinating appointments, meetings, and business travel. Field leads and help ensure that potential clients meet with the attorneys for initial consultations. Attend education seminar events and provide day-of support (set-up, registration, clean-up, etc.). Assistance with post-event summaries, attendee follow-up, and acquisition of potential clients. Field calls from current clients with questions or concerns, help when possible, and direct them to the appropriate legal staff for advice when needed. Maintain the public areas of the office (front desk, signing rooms, and conference rooms) ensuring they remain clean and tidy. Duties are to include, but are not limited to, trash collection, wiping down surfaces, and supply organization. Contribute to the team effort by accomplishing related tasks as needed. Assess the urgency of situations and determine appropriate actions, monitor status of pending items, provide follow up and keep management informed by communicating a wide variety of information. Maintain and utilize legal and data management systems. Work with confidential records. Other duties Team members must undertake whatever duties are necessary in order to fulfill the business needs. This may involve providing support to other functional areas of the Company. Attorneys, paralegals, and administrative staff all work together for the firm and for the benefit of its clients. In a small law office such as ours, everyone is required from time to time to "pitch in" and help others when workloads so demand. Travel Requirements Occasional travel within the great Colorado Springs area is required for events and potential community engagements. Equal Opportunity Employer Mason Law and Planning Group, LLC is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and, in certain circumstances, marriage to a co-worker. Mason Law and Planning Group, LLC is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance On-site gym Paid time off Retirement plan Vision insurance Application Question(s): Did you complete the required assessment located in the body of the job posting? Ability to

Commute:

Monument, CO 80132 (Preferred) Ability to

Relocate:

Monument, CO 80132: Relocate before starting work (Preferred)

Work Location:

In person