Client Care Specialist

Description:

Title:

Client Care Specialist About the

Role:

We are seeking a mature, professional, and self-motivated Client Care Specialist to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming, respectful environment. This position is perfect for someone who balances strong interpersonal skills with a high level of detail-orientation and a "proactive" mindset. You won't just be answering phones; you will be a guide for our clients—helping them navigate paperwork, understanding their insurance benefits, and ensuring their journey with our counselors is seamless and positive.

Requirements:

Age/Maturity:

Must be at least 18 years of age with a mature, professional demeanor.

Experience:

Proven experience working with the public; experience in a healthcare or clinical setting is a plus.

Technical Skills:

Proficiency in Microsoft Office Suite and Google Workspace . Ability to learn and navigate EHR systems and virtual platforms like Clocktree.

Soft Skills:

Exceptional interpersonal skills, problem-solving abilities, and the ability to handle sensitive information respectfully.

Reliability:

A track record of punctuality and the flexibility to work two evening shifts (until 8:00 PM) per week.

Compliance:

Must maintain a current enhanced background check and adhere to all reporting protocols (including abuse reporting per Policy #320).

Preferred Qualifications/Skills:

Bilingual (English and Spanish) Supervised by:

Office Lead/HR Director Location:

Idaho Falls, Rigby or Rexburg office (as assigned on the work approved schedule)

Summary of Benefits:

Medical Insurance paid for by company for full time employees Dental Insurance is available Vision Insurance is available Simple IRA with 3% company match Life Insurance options Sterling Medical Membership provided for fulltime employees (and family) CEU membership provided for fulltime employees Loan repayment program

Requirements:

Job functions, responsibility and authority:

Client Welcome & Orientation:

Greet clients warmly, assist with check-ins, and guide them through the orientation process and required paperwork.

Insurance & Billing:

Verify insurance benefits daily. Confidently discuss coverage and billing with clients, collect co-pays/balances, and close daily billing batches.

Communication Hub:

Manage multi-line phones, address voicemails, and respond to emails promptly. Assist with setting up telehealth appointments and making reminder calls.

Administrative Support:

Scan documentation into the Electronic Health Record (EHR) with 100% accuracy. Assist the Scheduling and Billing departments as needed.

Provider Liaison:

Support our counselors and community workers by managing schedules and documentation to ensure a high-quality experience for both staff and clients.

Office Stewardship:

Maintain a clean, organized, and sanitized environment (including light vacuuming/restocking) to ensure the office remains a professional space. Assist with other office responsibilities as assigned.