Manager, eLearning Support

Manager, eLearning Support 4.2 4.2 out of 5 stars Raleigh, NC $103,044 a year - Full-time Wake Technical Community College 227 reviews $103,044 a year - Full-time Having trouble logging in? Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627. Position Description The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College's courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date. Most postings are open for a limited time, depending upon the number of applications received. When the stated closing date is "Continuous", please apply immediately. The position may close without notice. Responsibilities and Duties (•Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College Collaborates with college leadership and academic departments on online learning initiatives and testing services Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations Participates in the development and administration of policies and procedures related to online learning and testing services Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning Ensures course materials and other instructional technology are fully accessible Assists in maintaining and revising the department's online learning webpages Coordinates the maintenance and revision of the online student orientation in LMS Collects and disseminates distance-learning data, including student success rates and NCCCS reports Serves on various college and professional committees Qualifications Knowledge, Skills, and Abilities In-depth knowledge of the functionality of LMS platforms, course authoring tools, Microsoft applications, Adobe Creative Cloud, and software applications used in an academic environment Understanding of learning theory and practice, including in-depth hands-on expertise in learning technology development and deployment Excellent communication, technological, project management, organizational, and time management skills Proficient in effectively communicating complex technical matters related to disabilities, both verbally and written Ability to work efficiently under time constraints; ability to multi-task and/prioritize Comfortable working closely with diverse populations and with people from all areas and levels of the College Demonstrated flexibility and adaptability, particularly in relation to teamwork, innovation, and new instructional methodologies Demonstrated supervisory skills Minimum Requirements Bachelor's degree in instructional technology, computer science, or closely related field Three years of experience in a leadership or supervisory role Three years of experience with online instructional delivery and support Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard Valid Driver's license and approval required by the College's liability insurance carrier Preferences Master's degree in instructional technology, computer science or closely related field Five years of experience providing support for Blackboard Learn or similar Learning Management System Five years of management and/or supervisory experience Online teaching experience As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.