Client Care Specialist

BDC / Internet Sales Representative Hinderer Motor Company

• Heath, OH At Hinderer Motor Company, our Customer Experience team thrives on energy, integrity, and opportunity.

This role is an entry-level position in our BDC / Internet Sales department, designed to build a strong foundation in customer communication, lead management, and dealership processes. Whether you are just entering the workforce or looking to grow your career in automotive customer experience, we provide training, coaching, and the tools to succeed.

Why You'll Love It Here:

Career Growth

• we promote from within Full Training & Coaching Flexible schedule, including weekend shifts

Employee Discounts Full Benefits:

medical, dental, vision, 401(k) match, PTO, life insurance Commission opportunities

Job Summary:

The BDC / Internet Sales Representative is responsible for providing a professional, high-touch experience to all internet and phone customers. This role supports the sales team by handling inquiries, scheduling appointments, and following up with customers to ensure a smooth and informed purchasing experience.

What You'll Do:

Communicate with customers through their preferred method (phone, email, in-person) Respond to internet leads and incoming calls in a timely manner Answer questions about vehicle availability, features, and performance Schedule appointments and test drives for interested buyers Maintain accurate customer records and follow up on unsold customers Keep vehicle listings on the website up to date Collaborate with sales and management teams to meet dealership goals Attend ongoing training to improve product knowledge, sales skills, and customer service

Who You Are:

Energetic, coachable, and motivated to succeed Strong communicator with excellent customer service skills Team-oriented, reliable, and self-motivated Flexible and adaptable to a fast-paced, changing environment Professional appearance and demeanor Comfortable using computers, CRM systems, and other digital tools

Qualifications:

Education:

High school diploma or equivalent required; further education a plus

Skills:

Customer service or sales experience preferred but not required

Attributes:

High energy, strong work ethic, willingness to learn, and professional attitude

Requirements:

• Valid driver's license and reliable transportation
• Legal authorization to work in the United States
• Ability to complete a pre-employment background check and drug screening

Schedule & Compensation:

Full-time or part-time position Day shifts and weekend availability Commission pay opportunities

Benefits:

401(k) matching Health Insurance Dental Insurance Vision Insurance Paid time off Life insurance Employee discounts Equal Opportunity Employer John Hinderer Honda is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws