Animal Care Admissions Specialist

Specialist, Animal Care Admissions Position Status:

Hourly, 1.0 FTE (40 hours/week) T-S. Must be flexible with availability, must be able to work weekends and holidays.

Employee Name:

About Saving Grace Humane Society Founded in 2001, Saving Grace Humane Society is dedicated to building a humane community in Douglas County through animal sheltering and protection, community services, and advocacy in order to strengthen the human-animal bond. We envision Douglas County as a compassionate community where animals and their people are treated with care and respect.

Visit https:

//savinggracehumanesociety.org/ to learn more about our animals, programs, and additional opportunities. The Team The Animal Care team plays a critical role in maintaining the health, welfare, and adaptability of all animals in our care. This team ensures that all animals under their care receive daily care, medical attention, and behavioral enrichment in a clean, safe, and supportive environment. The Position The Animal Care Admissions Specialist helps coordinate animals entering and leaving the organization's care. This role serves as a main point of contact for surrender inquiries, intake requests, and transfer partnerships, and acts as a bridge between the public and the Animal Care team. This role works closely with the animal care team to help keep animal movement through the shelter organized and efficient. This includes coordinating transfers with rescue partners, assisting with intake scheduling, and making sure all required paperwork and records are completed and uploaded correctly. While the primary focus of this role is admissions and transfer coordination, the Admissions Specialist also works alongside the Animal Care team and may assist with physical intakes or other tasks when needed. Like all members of the Ani Essential Responsibilities

PERSONAL LEADERSHIP & REPRESENTATION

Consistently strives to exceed expectations; demonstrates flexibility, and the ability to maintain positive relationships and composure, even under difficult circumstances Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all animals and people with dignity and respect

LEARNING & GROWTH

Seek out continuous learning in order to gain knowledge and perspectives within the role and narrow potential skills gaps Demonstrates an awareness of individual personal strengths and development needs and maintains openness to feedback and growth

PRIMARY RESPONSIBILITIES

Assist in maintaining the accuracy of animal identification records at all times. Monitor and report any animal health or behavioral concerns. Once fully trained and certified, serve as a mentor to new employees. Mentors provide daily assistance and help to bring a new hire up to speed as quickly as possible. Serve as the lead for intake-related phone calls, emails, and surrender inquiries. Facilitate transfers in and out of the organization, including communication with rescue partners and transport coordination. Develop and maintain positive working relationships with rescue groups, shelters, and animal welfare partners to continue to grow the transfer program. Assist with animal intakes as needed, work closely with animal care, foster, medical, and adoption teams to support animal flow, and provide backup support to ensure continuity of care across all species. Schedule and coordinate intake appointments in alignment with shelter capacity. Ensure all intake and transfer paperwork is accurately completed and uploaded into shelter software in a timely manner. Perform other duties assigned by leadership.

ACCOUNTABILITY

Reports Directly To:

Animal Care Manager Minimum Qualification & Transferable Skills High School Diploma Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff, and volunteers Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner Ability to work well with, help guide and train new staff and volunteers within the organization Must be able to communicate with the public in a positive and educational manner. Must have the ability to work cooperatively with people. Must have demonstrated safe working habits for self, the animals, and the public Must be able to work overtime, late or early shifts as assigned, holidays and weekends as assigned, maintain a valid Oregon Driver License, and meet the physical requirements of the job

Preferred:

Knowledge of animal health care, animal behavior, and the humane control and handling of dogs, cats, and other animals Work Environment Conditions & Physical Requirements This position interacts with and collaborates with all levels of the organization, including staff, leadership, donors, general public, external vendors, volunteers, and supporters. Contact and communication are carried out through face-to-face, telephone, and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional, and respectful in all circumstances.

WORKING CONDITIONS

Work is performed in an office and medical clinic/animal shelter environment. Contact with emotional people may occur. Occasional weekend and evening work may be required Animal contact and related injuries and exposure may occur Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion

PHYSICAL REQUIREMENTS

Occasional lifting and moving of inanimate objects weighing up to 50 lbs. Occasional pushing and pulling of carted items weighing up to 100 lbs. Occasional moving items above shoulder level Occasional use of hands and arms at or above shoulder level Prolonged standing, sitting, and/or stooping may occur Occasional climbing and bending Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis Must be able to remain in a stationary position for prolonged periods Ability to respond and perform life saving techniques in an emergency Diversity, Equity, Inclusion & Belonging Achieving our mission begins with how we build our team and work together as an organization within the community. We strive for a culture of integrity, respect, and compassion where every member contributes their perspectives and authentic selves and reaches their potential as individuals and teams. We recognize that this is a journey, and we are committed to learning, listening, and evolving as we grow together for each other, the animals, and the community we serve. Equal Employment Opportunity Saving Grace Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including

HIV/AIDS

status), marital status, military veteran status, or any other protected group. At-Will Employment This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

Starting Pay Range:

$15.50 - $16.25

Pay:

$15.50 - $16.25 per hour

Benefits:

401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person