Client Care Rapid Response Specialist

Client Care Rapid Response Specialist

SPRINGBOARD CARE SERVICES LLC DBA

A Place At Home Towson Towson, MD Job Details Full-time $38,000 - $41,000 a year 22 hours ago Benefits Paid training Health insurance Paid time off Work from home Employee discount Qualifications Employee onboarding Client onboarding Patient monitoring Staff scheduling Staff training Human resources Mentoring Organizational skills Interviewing Home health Employee engagement Recruiting event sourcing Communication skills Entry level Patient observation

Full Job Description Benefits:

Employee discounts Paid time off Health insurance About the

Role:

Join

SPRINGBOARD CARE SERVICES LLC

as a Client Care Rapid Response Specialist, where you will play a vital role in providing immediate support to clients in need. We are dedicated to delivering exceptional care and ensuring the highest standard of service in Towson, MD. Key Responsibilities Client Care & Rapid Response Coverage Provide in-home care services on short notice (emergencies, callouts, schedule changes). Maintain flexibility and readiness to travel within the local service area. Observe and report changes in client condition, communicating effectively with the office team. New Caregiver & Client Onboarding Lead caregiver orientations and mentor new team members in the field. Assist with onboarding new clients, including initial care visits and home safety walkthroughs. Scheduling & Operational Support Collaborate with the scheduling team to fill open shifts and manage last[1]minute changes. Support office staff in coordinating caregiver schedules to ensure proper coverage and client satisfaction. Recruiting & Retention Assistance Participate in caregiver recruiting efforts, including job fairs and interviews. Support caregiver engagement and retention by providing field feedback and recognizing team performance. Training & Administrative Development Cross-train with office staff in documentation, scheduling software, and HR processes. Participate in internal training on compliance, client service excellence, and operational efficiency. Perform on-call duties, including answering after-hours calls from caregivers and clients.

Compensation & Benefits Base Pay:

$18.00/hr ($38,000 annually)

On-Call Pay:

$50/weekend

Total Compensation:

up to ~$41,165 annually

Vacation/PTO:

2 weeks paid , accrual up to 80 hours first year

Medical Insurance Stipend:

40% of premium (max $175/month after 90 days)

Additional Benefits:

Paid training, growth opportunities, flexible scheduling, occasional remote work

Schedule General:

Monday-Friday, 8:00 am - 5:00 pm (with flexibility for evenings/weekends) Field-based with office support at Towson, MD 21204 Requirements Compassionate caregiver with flexibility to respond quickly to client needs Strong communication and organizational skills Willingness to travel within the Baltimore County service area Interest in leadership and administrative growth Completion of 90-day probationary period

About Us:

SPRINGBOARD CARE SERVICES LLC

has been serving the Towson community for over 10 years, providing personalized and compassionate care to our clients. Our commitment to excellence and client satisfaction has earned us a reputation as a trusted provider, making us a great place for employees to grow and thrive. Flexible work from home options available.