Client Care Specialist

Client Care Specialist (Veterinary Receptionist) Newport Veterinary Hospital | Where great medicine meets great people (and a few wagging tails) Do you love connecting with people just as much as you love animals? Are you the kind of person who can juggle a ringing phone, a wagging dog, and a nervous pet parent—all while keeping a smile on your face? If so, you might be exactly who we're looking for. At Newport Veterinary Hospital, we believe that exceptional patient care starts with exceptional client care. Our Client Care Specialists are the heart of the client experience—the friendly face, the calm voice, and the steady hand that keeps everything running smoothly. What You'll Do Be the welcoming face and voice of our clinic—greeting clients and patients with warmth and empathy Manage appointment scheduling with efficiency and attention to detail Answer questions about services, pricing, and care with confidence and clarity Support the team with administrative tasks like record keeping and data entry Help guide clients through preventive care recommendations and scheduling Navigate client concerns with compassion, professionalism, and problem-solving skills Work closely with our veterinary team to create a seamless, Fear Free experience for pets and their people What Makes You a Great Fit You genuinely enjoy helping people and making their day better You thrive in a fast-paced environment and can multitask without losing your cool You're organized, detail-oriented, and dependable You communicate clearly and kindly—whether in person, on the phone, or in writing You have a love for animals and a compassionate approach to their care Customer service experience is a plus—but we're happy to train the right person Why You'll Love Working Here Supportive, team-oriented culture where your voice matters A positive, upbeat environment (yes, sometimes with music in treatment and surprise treats!) Opportunities to learn, grow, and develop new skills The chance to make a real difference in the lives of pets and their families—every single day If you're looking for more than just a job—and want to be part of a team that values compassion, connection, and a little bit of fun—we'd love to meet you. Apply today and help us create an exceptional experience for every pet and every person who walks through our doors.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Health insurance Paid training

Compensation Package:

Bonus opportunities Profit sharing

Education:

Associate (Preferred)

Experience:

Veterinary Receptionist:

2 years (Preferred) Ability to

Relocate:

Newport, VT 05855: Relocate before starting work (Required)

Work Location:

In person