Program Assistant

Program Assistant at The Hollister Group Program Assistant at The Hollister Group in BROOKLINE, Massachusetts Posted in 1 day ago.

Type:

full-time

Job Description:

Bilingual Program Assistant Join our client, a dedicated non-profit organization committed to empowering individuals from diverse backgrounds to find employment and advance their careers. This pivotal role offers the opportunity to make a meaningful impact in workforce development by providing compassionate support and exceptional customer service to community members. As a key representative of the organization, you will facilitate connections to essential programs, assist in administrative tasks, and contribute to the success of the community they serve. Compensation $23.00/hr Responsibilities Deliver outstanding customer service by efficiently addressing inquiries in both in-person and virtual settings, ensuring visitors and clients receive timely assistance. Maintain comprehensive knowledge of all relevant programs and services to effectively guide clients and connect them with the appropriate resources. Welcome attendees courteously, promptly notify staff of arrivals, and facilitate a smooth flow within the Welcome and Support Centers. Provide clear information about the organization's offerings, including job readiness, skills training, and employment services. Address client concerns and escalate issues to the Lead Intake Specialist as needed, always aiming to resolve matters with professionalism. Keep the reception, waiting areas, and administrative spaces orderly, clean, and inviting. Manage internal and external communications by answering calls, routing messages, and responding to emails professionally. Support data entry and maintenance of client records within company and state databases, ensuring accuracy and confidentiality. Execute additional administrative duties as directed to support daily operations and program success. Requirements High school diploma or GED; 2-3 years of relevant customer service or administrative experience. Bilingual proficiency in Spanish and English, with strong verbal and interpersonal communication skills. Demonstrated ability to work effectively with diverse populations, including those with language barriers or limited educational backgrounds. Proven judgment, discretion, and integrity when handling confidential information. Adept at multitasking, organizing, and adapting to changing priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Friendly, approachable personality with a customer-focused attitude and positive demeanor. Our Commitment to Inclusion & Belonging The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.