Program Assistant

Program Assistant 3.2 3.2 out of 5 stars 191 May Street, Worcester, MA 01602 From $21 an hour - Full-time RCAP Solutions 37 reviews From $21 an hour -

Full-time Job Summary:

The Section 8 Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment. Key Responsibilities but are not limited to: Organize and mail recertification paperwork for Program Representatives Manage, track, and report on the status of participant's submission of required paperwork and assist with mailing of packages and notices. Assist in the review of submitted documentation and follow up with program participant's income, assets, and other necessary documents Scan documents in a timely manner into the required software system Assist with calculation of participant's income, assets and expenses to determine continued participation in the program. Maintain communication with program representatives regarding documentation and audit requirements, as needed. Provide support to managers and others with special projects as assigned. Respond to phone calls and provide information requested to clients, property owners, and other external partners. Maintain a filing system for both active and inactive participants files. Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc.

Experience Requirements:

Education and/or

Experience:

High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP's; some college preferred. Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills. Ability to read and write Spanish preferred. Ability to multi-task, meet deadlines, and have good mathematical skills.

Computer Skills:

Must be proficient in Microsoft office software including Outlook, Word, and Excel.

Benefits:

Medical, vision, and dental insurance 403(b) retirement plan with company contribution and match Long-term disability insurance coverage Free life insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) Offerings 14 paid holidays Your birthday is an additional paid holiday (after 1 year of service) And more!

FLSA Status:

Non-Exempt Job Type:

Full-time Pay:

From $21.00 per hour

Language:

English/Spanish (Preferred)

Work Location:

In person