Job Description
Housing Program Assistant
DOORWAYS
St. Louis, MO Job Details Full-time $21 an hour 19 hours ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Computer operation Microsoft Excel Microsoft Outlook Multitasking Computer literacy Writing skills In-person customer service Filing Administrative experience High school diploma or GED Attention to detail Desktop applications Microsoft Teams Clerical experience Quality data entry Customer data entry Full Job Description ORGANIZATION SPOTLIGHT
DOORWAYS, a nationally known interfaith non-profit, empowers clients to overcome poverty, HIV, and homelessness by providing numerous supportive services that improve Housing, Health, and Hope. As a bi-state agency with broad impact, we assist nearly 3,500 clients annually. On the heels of opening our innovative 3-acre $40M Jefferson Ave. Campus, we are poised to expand our programming to improve service provision, while taking the organization to new heights. WHAT WE ARE LOOKING FOR
The ideal Housing Program Assistant candidate will be organized, flexible, and detail-oriented, with the ability to provide administrative and operational support across three housing programs. The successful candidate will have experience with file maintenance and basic Microsoft Office applications. Familiarity with leasing management software, HUD rules and regulations and rent payment processing is a plus. The candidate must be dependable, capable of meeting expectations, and able to pass a background check, drug test, and TB test. WHAT YOU RECEIVE
The opportunity to work in a diverse environment with staff that exudes endless compassion. DOORWAYS
is a fast-paced and jovial workplace that strives to eliminate obstacles for our clients. Benefits include highly competitive salary, health insurance, retirement savings and matching, mileage reimbursement, paid time off, and more! MAJOR DUTIES AND RESPONSIBILITIES
Residential Program Support Process referrals for the Residential Program and oversee the application process, including running background checks and ensuring all required documentation is collected in a timely manner. Enter all client rental payments in property management database. Regular file management including file audits to ensure HUD compliance. Generate correspondence to residents regarding annual recertifications, late rent or other miscellaneous notices. Maintain the Residential Program waitlist. Keep client data updated in multiple databases. Manage property key boxes/key inventory. Mail Residential Program checks weekly. Assist at the Residential properties with tenant meetings, summer camp, volunteer and special events as needed. Interact with participants in a professional, respectful, and trauma-informed manner, including individuals who may be in crisis or experiencing heightened emotions. Own Home Program Support Retrieve and dispatch referrals to staff members daily. Enter Own Home check numbers in the agency database on a weekly basis and the first of the month. Assist Own Home Director as needed. Maintenance Department Support Retrieve daily maintenance requests and enter requests into property management database. Identify and research professional contractors to complete work at six properties owned by the agency. Schedule appointments with vendors. Order replacement parts/appliances as needed. QUALIFICATIONS - EDUCATION, EXPERIENCE, AND ABILITIES
High school diploma or equivalent required. Demonstrated experience performing data entry or similar administrative tasks. Ability to effectively use computers, web-based applications, and the internet to perform job-related duties. SPECIFIC REQUIREMENTS A
minimum of two (2) years of administrative or clerical experience in a business or office environment, or an equivalent combination of education and experience. Completion of at least two (2) years of college coursework or an equivalent combination of post-secondary education, training, and relevant professional experience required. Demonstrated ability to produce accurate work with strong attention to detail, customer service skills, and effective written communication. Ability to organize work, prioritize tasks, and manage multiple assignments effectively with minimal supervision. Ability to manage multiple tasks and meet deadlines in a fast-paced work environment. Proficiency in Microsoft Office applications, including Teams, Word, Excel, and Outlook, or the ability to learn comparable software. Ability to communicate effectively in writing and verbally to perform essential job functions. Ability to work respectfully and effectively with individuals from diverse socioeconomic backgrounds. Knowledge of or ability to develop an understanding of issues related to HIV, homelessness, mental health, substance use, and poverty. Ability to work collaboratively as part of a team and adapt to organizational change. PHYSICAL REQUIREMENTS
Ability to perform computer-based work for extended periods of time, including reading and entering information. Ability to move throughout the facility to engage with staff and program participants. Ability to safely move, position, supplies or equipment, including handling items up to twenty-five (25) pounds, with the use of proper body mechanics, assistive devices, and/or team assistance as appropriate to ensure staff and participant safety. WORKING CONDITIONS
Works in a climate-controlled and well-lighted environment with a smoke-free policy. All qualified applicants will receive consideration for employment without regard to race, creed, sex, sexual orientation, color, age, disability status or national origin. Pay:
$21.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Work Location:
In person
