Assistant Director, TRIO Student Support Services

The Assistant Director reports to the Director, TRIO Student Support Services and is responsible for supporting the efficient and effective day-to-day operations, TRIO Student Support Services activities, logistical support, IT laptop project, co-facilitate the Learning Lab and resources. Oversee expense tracking for fiscal compliance and reporting to the Director. Provide coaching to participants when needed for students enrolled in the program, prepare requisitions for goods and services, support front desk operations, conduct virtual appointments, schedule operational resources, supervise undergraduate student assistant or interns, and support TRIO Student Support Services staff. The Assistant Director will assist with the Director's Annual Performance Report (APR), all end-of-year programming, attend as requested institutional stakeholders' meetings in the absence of the Director and support the day-to-day operational requirements outlined in the grant. Continuation of the position assumes availability of on-going grant funding.

Responsibilities:

Establishes and maintains planning, assessment files, and related databases; ensures completeness and accuracy of program and student files. Provides day-to-day coordination aligned to the department's program objectives, student programming, and support for staff. Coordinate and manage comprehensive databases in accordance with Federal guidelines (EDGAR). Schedule and implement program tracking applications and assure correct student academic records in Banner and department's databases are accurate and dependable. Manage and maintain program files, student files, department's internal database in accordance with federal records management guidance and use databases to manage electronic and paper record keeping. Maintain and record program expenses and provide monthly expense report to the Director. Processes and follow-up with

TRIO SSS

enrollment applications, electronic, virtual, and physical correspondence, schedule conferences, required professional development, student trips, and travel arrangements, and conduct academic coaching when needed. Assists throughout critical months(s) program assessment data for the Annual Performance Report (APR) including collection, categorizing and analysis of data and submit data to the Director when needed. Develop a comprehensive database and coordinate sensitive confidential documents to ensure security of FERPA documents. Coordinate student assistants and/or intern work assignments for operational support and the Leaming and Tutorial Lab. Assure collaboration and schedules required meetings with stakeholders to achieve the Department's objectives (e.g., Registrar, Financial Aid, First/Second Year Success Services, University Colleges, Athletics, Student Affairs, Enrollment Management-Admissions, Graduate School Professional Program). Manage data transfer from three information portals (individual sessions-seminars, tutoring, co-curricular activities) in Student Access and/or other approved institutional/program databases. Create reports illustrating program's services provided, students served, and student assessments. Coordinates and processes all transactions for departmental and program needs, student educational, leadership and socio-cultural field trips, and professional development. Participate in scheduled TRIO, TRIO-SSS and Academic Affairs professional development programming, seminars/webinars, workshops/conferences to enhance job performance. Review, update, and manage the department's website and prospective applicant wait-list pool. Minimum Qualifications Master's degree, three years of experience demonstrating project and/or program management, database management, report extraction, budgeting and student coaching/engagement. Program or project coordination and supervision arc preferred. Demonstrate knowledge of Banner, or a similar student information system is preferred. Microsoft (suite) and spreadsheet utilization arc essential.

Required Knowledge, Skills, and Abilities:

Demonstration of customer service, managing operations, supervision and organizational planning. Demonstrate effective written, verbal communication, and organizational skills. Experience in budgeting, fiscal tracking reporting and forecasting. Ability to work independently and think critically. Ability to work effectively with diverse student populations served by

TRIO-SSS.

Ability to work a flexible work schedule, evenings, weekends and overnight travel. Demonstrate ability to work in a team environment. Preferred Qualifications Posting Date 04/06/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants Position Category Staff - Monthly (Exempt) Budgeted Annual Salary $60,000