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Program Assistant II / Customer Support

Job

SGS Consulting

Full-Time

Posted 6 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/22/2026

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Job Description

Supports daily operations of assigned programs including maintaining documentation, updating databases, and assisting with reporting activities. Responsible for organizing program-related events, preparing training and outreach materials, and supporting program execution across residential and commercial initiatives. Performs accurate data entry, maintains filing systems, and ensures records are up to date. Processes customer requests and coordinates with external vendors for timely service delivery. Communicates effectively with internal teams, vendors, and customers while handling inquiries via phone, email, and chat.
Job Responsibilities:
Support daily program operations and administrative activities Maintain program documentation, records, and filing systems Perform data entry and update databases and spreadsheets Assist with budget tracking and reporting activities Process customer requests and ensure timely resolution Coordinate with external vendors for service delivery Organize program events and prepare training materials Communicate with customers via phone, email, and chat Collaborate with internal teams for smooth program execution
Skills:
Customer Service /
Call Center Operations Data Entry & Database Management Program Coordination & Administrative Support Documentation & Record Management Vendor Coordination Microsoft Excel & Spreadsheets Education/Experience:
High School Diploma — Required