Program Assistant II

Working Title Program Assistant II Posting Number

CSA02652P

Department USD-Student Services Physical Location of Position (City) Vermillion Posting Text The office of the Dean of Students is seeking a highly qualified individual to manage administrative and customer service operations in a busy, multi-function environment. The successful candidate will be responsible to independently assess customer needs and determine appropriate courses of action to resolve customer inquiries or concerns. Customers include students, parents, USD staff, and the general public. The position reviews and responds to incoming department emails, answers the telephone, and greets walk-in customers in order to assess the customer needs; and takes appropriate courses of action based on the nature of the inquiry/communication. The successful candidate will have the ability to assist in the managing of a busy calendar and to anticipate the information needs in preparation for specific meetings/appointments. The position manages assigned projects, prepares a variety of financial documents, and compiles information into reports. The position also provides training and expertise to a variety of constituents on a wide variety of department, campus and state administrative processes and procedures.

Position requires:

Excellent communication skills, on oral and written form The ability to analyze situations and determine appropriate courses of action The ability to assess sensitive information and incidents and determine appropriate courses of action The ability to independently manage assigned tasks and projects to provide effective outcomes The ability to collect information and compile into reports Supervision of one full time staff and several student workers The ability to effectively manage a busy executive calendar The knowledge of basic accounting principles, and the ability to maintain accurate records Knowledge of modern office software, equipment, and procedures The ability to manage social media. The ability to assess and design administrative processes to effectively comply with campus, state and federal reporting and compliance regulations The ability "defuse" unhappy customers, evaluate their concerns, and provide an effective response or referral The ability to establish and maintain effective working relationships with diverse people Experience in higher education and/or student life is a plus. Posting Date 03/27/2026 Closing Date Open Until Filled No First Consideration Date 04/08/2026 Advertised Salary Starting rate at $22.98 per hour, plus benefits and State Retirement Duration of the Term 12 months If Other, describe duration Appointment Percent 100 Work Hours 8-5 Typical Hours Worked Per Week Appointment Type Regular Scope of Search External (includes Internal) If internal, define scope of search This position requires No Requirement If other, please indicate Department Description and Cultural Expectations We provide programs, services, and facilities that foster personal development, academic inquiry, and a welcoming campus community. These services and opportunities support and inspire students as they prepare for their future lives, careers, and civic roles in a dynamic and global society. USD is committed to fostering a dynamic and welcoming working and learning environment for all. USD provides equal employment opportunities to all employees and applicants for employment without regard to ideological, political, or sectarian opinions or perspectives; or race, color, creed, religion, sex, ancestry, disability, national origin or any other factor protected by applicable federal, state, or local laws. USD is committed to the principles of free expression and encourages the timely and rational discussion of topics in an environment that is intellectually and ideologically diverse. Equal Employment Opportunity Statement USD is committed to fostering a dynamic and welcoming working and learning environment for all. USD provides equal employment opportunities to all employees and applicants for employment without regard to ideological, political, or sectarian opinions or perspectives; or race, color, creed, religion, sex, ancestry, disability, national origin, or any other factor protected by applicable federal, state, or local laws. USD is committed to the principles of free expression and encourages the timely and rational discussion of topics in an environment that is intellectually and ideologically diverse.