Benefits Program Aide I

Toggle navigation Benefits Program Aide I Bookmark this Posting Print Preview | Apply for this Job Position Details Position Information Working Title of Vacant Position Benefits Program Aide I Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department

HUMAN SVCS

Division

HS-SS ELIGIBILITY SVCS

Requisition Number 2026279 Number of hours worked per week 40 Work Schedule Monday

• Friday 8 am
• 5 pm Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Work Site Location Chesapeake, VA Position Driving Requirement N
• Never Pay Grade GE03 Pay Basis Semi-Monthly Advertised Salary $36,734/ annually Starting pay based on qualifications and experience Job Description Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.

About the

Role:

The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.

Key Responsibilities:

Assist applicants with completing required forms and gathering documentation. Screen applications, verify information, and prepare eligible cases for transfer. Update client records, monitor payments, and track contract details. Respond to phone inquiries related to public assistance and services. Manage case files: purge, log, transfer, and close as needed. Coordinate daycare paperwork and housing support communication. Print green cards, prepare food baskets, and handle appeal processes. Perform routine clerical duties including data entry, filing, mail processing, and faxing. Participate in team meetings and training sessions.

What You Bring:

Excellent attention to detail and organizational skills Strong interpersonal and communication abilities Comfort working independently within established guidelines Prior clerical or administrative experience is a plus Why Join Us? This is more than just a desk job—it's a chance to be a part of a mission-driven team that helps improve lives across our community. If you're motivated to serve others and thrive in a fast-paced support role, we want to hear from you.

APPLY NOW!

The City of Chesapeake offers an exceptional range of benefits. Please browse our for a full list of benefits and employee perks. Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT

Requires high school diploma or

GED/HSE. EXPERIENCE REQUIREMENT

In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Experience with a high-volume face-to-face customer service Computer experience with the ability to utilize various software, create spreadsheets and word processor Customer service experience working with multi-cultural and various social-economical sociality background Comprehension and execution of complex policies, procedures and work rules Able to manage workload independently and meet performance standards Posting Detail Information Job Open Date 06/08/2026 Job Close Date 06/14/2026 Open Continuous No Special Instructions to Applicants ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary

• Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands C = Continuously
• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Standing Frequently
• From 1/3 to 2/3 of the time. Sitting Frequently
• From 1/3 to 2/3 of the time. Walking Frequently
• From 1/3 to 2/3 of the time. Lifting Frequently
• From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently
• From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently
• From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally
• Up to 1/3 of the time. Handling Occasionally
• Up to 1/3 of the time. Fine Dexterity Frequently
• From 1/3 to 2/3 of the time. Kneeling Occasionally
• Up to 1/3 of the time. Crouching Rarely
• Less than 1 hour per week. Crawling Rarely
• Less than 1 hour per week. Bending Occasionally
• Up to 1/3 of the time. Twisting Frequently
• From 1/3 to 2/3 of the time. Climbing Occasionally
• Up to 1/3 of the time. Balancing Rarely
• Less than 1 hour per week. Vision Continuously
• 2/3 or more of the time. Hearing Continuously
• 2/3 or more of the time. Talking Continuously
• 2/3 or more of the time. Foot Controls Continuously
• 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car, and related equipment. Protective Equipment Required N/A Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment Non-Physical Demands C = Continuously

• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Time Pressures Continuously
• 2/3 or more of the time. Emergency Situations Frequently
• From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously
• 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally
• Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously
• 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously
• 2/3 or more of the time. Tedious or Exacting Work Continuously
• 2/3 or more of the time. Noisy/Distracting Environment Continuously
• 2/3 or more of the time.

Other N = Never If Other, Description Teleworking is not available Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4 Supplemental Questions Required fields are indicated with an asterisk (

• ).

• This position is for City employees, volunteers, temporary workers, and interns only.

Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly. Yes No