Benefits Program Aide I

Working Title of Vacant Position Benefits Program Aide I Job Type:

Full Time Posting Type:

City Employees Only Number of Vacancies:

1

Department:

HUMAN SVCS

Division:

HS-SS ELIGIBILITY SVCS

Requisition Number:

2026279 Number of hours worked per week: 40

Work Schedule:

Monday - Friday 8 am - 5 pm Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.

Work Site Location:

Chesapeake, VA Position Driving Requirement:

N -

Never Pay Basis:

Semi-Monthly Advertised Salary:

$36,734/ annually Starting pay based on qualifications and experience

Job Description:

Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs. About the

Role:

The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.

Key Responsibilities:

Assist applicants with completing required forms and gathering documentation. Screen applications, verify information, and prepare eligible cases for transfer. Update client records, monitor payments, and track contract details. Respond to phone inquiries related to public assistance and services.

Manage case files:

purge, log, transfer, and close as needed. Coordinate daycare paperwork and housing support communication. Print green cards, prepare food baskets, and handle appeal processes. Perform routine clerical duties including data entry, filing, mail processing, and faxing. Participate in team meetings and training sessions.

What You Bring:

Excellent attention to detail and organizational skills Strong interpersonal and communication abilities Comfort working independently within established guidelines Prior clerical or administrative experience is a plus Why Join Us? This is more than just a desk job—it's a chance to be a part of a mission-driven team that helps improve lives across our community. If you're motivated to serve others and thrive in a fast-paced support role, we want to hear from you.

APPLY NOW!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications:

VOCATIONAL/EDUCATIONAL REQUIREMENT

Requires high school diploma or

GED/HSE. EXPERIENCE REQUIREMENT

In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications:

Experience with a high-volume face-to-face customer service Computer experience with the ability to utilize various software, create spreadsheets and word processor Customer service experience working with multi-cultural and various social-economical sociality background Comprehension and execution of complex policies, procedures and work rules Able to manage workload independently and meet performance standards

Job Open Date:

06/08/2026

Job Close Date:

06/14/2026

Open Until Filled:

No