Emergency Department Director

Join a winning team! Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.

Supervision of Unit Activities:

Functions as a role model by periodically demonstrating the ability to provide direct patient care with consideration of age and population-specific needs. Provides direction to staff in order to assure high quality patient care. Monitors performance and provides instruction/counseling as needed Coordinates schedules of staff members to ensure adequate coverage and provides maximum utilization of the workforce based on patient acuity and staffing guidelines while accounting for staff skill mix. Holds staff accountable for customer service and includes in performance evaluations Ensures staff are knowledgeable about policies and procedures and enforces accountability

Operational Management :

Manages Human Resource activities with Human Resources in regard to recruiting, selection, hiring, training, professional development, mentoring, counseling, salary planning, performance evaluations and termination Maintains an up-to-date departmental manual in Policy Tech Monitors availability of supplies and plans for replacement of necessary items and purchase of new items to assure efficient operations. Ensures compliance with regulatory and accrediting agency specifications to meet federal, state and local regulations including Conditions of Participation, DHR, HIPAA, EMTALA, etc. Develops operating budget for unit and is accountable for expenditures, cost containment and revenue generation. Meets or exceeds unit-related goals identified on the hospital quality scorecard (i.e. core measures, falls with injury, medication errors, ED Metrics, (LWOT's, Door to Provider, ED LOS).)

Develops Performance Improvement Plan:

Measures and Reports Outcomes and Improvement Strategies using

PDCA Methodology Communication/Customer Experience:

Rounds of staff, patients, physicians and departments served to identify opportunities for recognition and improvement and to identify needed tools/equipment. Provides service recovery for customers Maintains open communication with all staff members through staff meetings, email correspondence and other communication methods Keeps the Administrative Team Leader informed of department activities and significant events. Promotes safe hand-off communication amongst team members (i.e. bedside rounding, use of hand-off report) Demonstrates excellent customer service and conducts duties in a positive, customer-friendly manner to all customers of the department (patients, visitors, physicians, other team members) Maintains awareness of patient experience scores and targets areas of needed improvement by using established strategies and by incorporating bedside staff involvement

Education/Development/Personal Initiative:

Develops and maintains an orientation program for all new employees and for all employees floated to the unit. Knowledgeable about and follows hospital/unit policies and procedures Participates in assigned hospital committees (i.e. Patient Safety, Nurse Leader, Department Leader) Leads the department Inservice Programs, performs an annual learning needs assessment and coordinates annual competency requirements. Assumes responsibility for personal professional development Provides notification of tardiness/attendance and follows attendance guidelines

ED Specific Responsibilities:

Maintains a leadership role in the Emergency Management Plan. Ensures daily treatment team occurrence and facilitation of plan of care Maintains a good relationship with the ED Medical Director and works collaboratively to ensure optimal patient outcomes. Maintain an EMS & Community partnership to ensure external customer service. Collaborates with providers, staff and marketing personnel to provide community education regarding ED services.

Stroke Response:

Be certified/qualified in NIHSS or equivalent standard neurologic assessments and scales, Have a working knowledge of the organization's stroke protocols Be knowledgeable of current stroke guidelines Be aware of new patient care techniques related to stroke

Chest Pain Response:

Have working knowledge of chest pain/STEMI protocols and guidelines Competent to care for patient post PCI (percutaneous coronary intervention) Provide safe, effective, efficient, timely, patient-centered care for patients with cardiovascular presentations Required Education, Certifications, etc.: High School Diploma or Equivalent Associates Degree Bachelors Degree Master's Degree (preferred)

BLS Experience:

Minimum 5 years Nursing leadership experience Preferred 5 years experience in a Psychiatric specialty