Emergency Dispatcher

This job requires commute or relocation to Custer, SD The Custer County 9-1-1 Communications Center is accepting applications for Full-Time Emergency Dispatcher. Custer County offers an excellent benefit package and is a member of the South Dakota Retirement System. Starting wage is $22.84 per hour for non-certified, and $23.79 per hour if currently South Dakota Certified/or at the time of obtaining State Certification. Shift Differential pay of $1.00 per hour between hours of 1800-0600. Applicant must be willing to work any shift, including nights, weekends, and holidays. Position is open until filled.

GENERAL DEFINITION OF WORK

Must perform tasks necessary for the operation of a combined communication center service: Fire Departments (urban and rural), County Sheriff's Department, Police Departments, Ambulance services (urban and rural), Life flight and any other agency deemed necessary. Receives emergency and non-emergency calls, from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems. Calls are completed in accordance with established local procedures as governed by Communications Council and the Federal Communications (FCC) Rules and Regulations. Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws. Works in a confined area and remains seated for long periods of time entering data into various computer systems. Must be able to work different shifts with possible mandatory overtime, holidays and weekend as needed. Assigns appropriate public safety personnel for routine and emergency calls for service. Performs other duties as assigned, including notifying supervisor of any concerns.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate effectively and calmly, courteously and clearly, both verbally and in writing, speaking distinctly, and promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them. Hears in normal range. Ability to simultaneously listen and comprehend both telephone and radio traffic. Comprehends and applies County/City ordinances, policies and procedures. Ability to document all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Ability to establish and maintain effective working relationships with other personnel, agencies and the public.

MINIMUM QUALIFICATIONS

High School diploma or general education degree (GED) will be the minimum level of education that will be considered. Must be 18 years of age and a U.S. citizen. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to learn law enforcement terminology and procedures. Must not have any felony convictions and pass a background check. Must successfully complete the state mandated 911 Basic Course within one year of hire. Ability to possess or be able to obtain a valid SD driver's license.

PHYSICAL REQUIREMENTS

Reaching:

extending hand(s) and arm(s) in any direction

Fingering:

picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm as in handling

Grasping:

Applying pressure to an object with the fingers and palm

Talking:

Expressing or exchanging ideas by means of the spoken word

Hearing:

Perceiving the nature of sounds without major correction Repetitive motions: Substantial movements (motions) of the wrists, hand and/or fingers; bending, reaching, pivoting, stooping, standing, kneeling, squatting

Light Work:

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds frequently, requiring exertion of forces greater than that normally expected for sedentary work Applications are available on the Custer County website at https://www.custercountysd.com/employment/ or by contacting Amber Maidens, Custer County Human Resource Director, 420 Mt. Rushmore Rd., Custer, SD 57730. Phone 605-673-8134. Applicants must fill out and submit a 911 Telecommunicator Application. Applications will be accepted until the position is filled. Custer County is an equal opportunity employer. #hc244682